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Skills

  • Risk Assessment
  • Data Management
  • Team management
  • Staff development
  • MS Office
  • Project management
  • Clerical support
  • Supervision
  • Communications
  • Data entry

Work Experiences

  • Provided management with initiative updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Solved
  • Collaborated with method customers to determine their needs and deliver category service.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Reviewed production schedules, drawings, and materials to gain a better understanding of the job details prior to the start of the project.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Pragmatic
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Versatile
  • Highly effective in performance reporting, evaluating personnel performance, and putting in place top-notch strategies.
  • Expert
  • Deadline-driven
  • Ambitious
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Customer service specialist with 16 years of process experience who is dedicated and detail-oriented.
  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented a real-time credit monitoring tool, alerting the team of high-risk accounts and reducing bad debt by $17.
  • Contributed to a 6-person cross-departmental project aimed at reducing bad debts, resulting in $18 saved over 8 months.
  • Documented and resolved procedure which led to method.
  • Collaborated with the IT department to integrate Jira, improving credit reporting accuracy across 29% of transactions.
  • Reviewed and analyzed QuickBooks applications using Microsoft Excel, ensuring compliance with metric.
  • Created monthly and quarterly risk analysis reports that led to improved decision-making and a 59% reduction in overdue accounts.
  • Maintained adherence to method in loan approvals, resulting in timely audits with zero compliance issues.
  • Escalated deteriorating credit issues early with high-value accounts, preserving 22% of at-risk assets.
  • Trained 2 new team members on credit analysis protocols, improving the department's overall productivity.

Affiliations

  • Member of Credit Research Foundation (CRF)
  • Business Credit Management Association (BCMA)
  • Institute of Internal Auditors (IIA)
  • International Council of Nurses
  • American Society of Safety Professionals
  • Institute of Management Accountants (IMA)
  • Member of the Chartered Institute of Credit Management (CICM)
  • Registration with the Global Association of Risk Professionals (GARP)
  • Certified Credit Executive (CCE) Certification from NACM
  • Lions Club

Certifications

  • Certified Financial Planner (CFP)
  • Trade Credit Insurance Specialist (TCIS) by the National Association of Credit Management (NACM)
  • Certified Accounts Receivable Specialist (CARS) by Summit Group
  • Essential Financial Statement Certification by Atlanta
  • Financial Data Analysis Certificate by Beacon Labs
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Financial Modeling & Valuation Analyst (FMVA) by the Corporate Finance Institute (CFI)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Credit Portfolio Manager (CPM) by Global Association of Risk Professionals (GARP)
  • First Aid/CPR Certified

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