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Skills

  • MS Office
  • Customer service
  • Budgets
  • First Aid/CPR
  • Conflict resolution
  • Regulatory compliance
  • File management
  • Team management
  • Late-night guest assistance
  • Metric equipment

Work Experiences

  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • Was in charge of a fast-paced front desk operation at a busy framework facility with up to 5 nightly visitors.
  • Assisted in secure handling of guests’ valuables.
  • Used program software to enter customer information and updated it whenever patrons changed rooms.
  • Conducted hourly checks on emergency exit points.
  • Accurately distributed key cards.
  • Created weekly employee work schedules for 5 team members, making sure that all shifts were covered.
  • Closed accounts accurately.
  • Contributed to smooth morning operations.
  • Oversaw 5 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.

Summaries

  • Aligned with Six Sigma.
  • Night Porter is a multi-talented Night Porter who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Adaptable and energetic, with data analysis and team leadership abilities.
  • Assisted during late-night check-ins.
  • Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
  • Customer engagement, performance reporting and workflow optimization skills are well-known.
  • Easily adaptable to fast-paced, high-pressure situations.
  • Recognized on a regular basis for outstanding performance and contributions to the Automotive and Motor Vehicles industry's success.
  • Assisted in decreasing safety incidents by 19% over 2022.

Accomplishments

  • Coordinated with room service staff to manage and deliver food orders placed after-hours, ensuring timely and efficient service.
  • Played a key role in optimizing guest transportation schedules, improving travel times to and from local attractions and airports during overnight hours.
  • Improved hotel security protocols by reorganizing night shift visitor logs and implementing enhanced monitoring routines.
  • Assisted in the implementation of new guest check-in software by offering feedback and training team members, leading to faster and more accurate check-ins during overnight shifts.
  • Managed the transport and storage of luggage for late check-ins and early departures, maintaining high levels of customer satisfaction and efficiency.
  • Supported inventory management by tracking and ordering night shift essentials, consistently maintaining stock levels and reducing supply delays.
  • Ensured compliance with hotel safety policies by leading nightly inspections of fire exits and emergency equipment.
  • Managed the delivery and setup of special guest requests including process, ensuring smooth transportation logistics and excellent customer experiences.
  • Resolved product issue through consumer testing.
  • Assisted housekeeping staff with late-night room requests and cleaning schedules, improving guest comfort and overall room quality.

Affiliations

  • American Marketing Association
  • Night Shift Workers Safety and Health Advocates
  • Certified Hotel Administrator (CHA)
  • American Hotel & Lodging Educational Institute (AHLEI)
  • Innkeepers Association
  • Society of Human Resource Management
  • Hotel and Lodging Emergency Response Association
  • Hotel Concierge Professionals
  • International Hotel & Restaurant Association (IHRA)
  • Night Operations Supervisors Guild

Certifications

  • Customer Service & Communication Skills for Hotel Workers – method
  • Privacy Compliance Awareness for Hospitality Industry – Northwind
  • Cash Handling and Financial Reporting Training – Northwind
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • ServSafe Food Handler Certification – category
  • Fire Safety and Evacuation Procedures Certification – Chicago
  • AED Usage and Emergency Preparedness – category
  • CPR/AED/First Aid Certification – process
  • Certified Guest Service Professional (CGSP), AHLEI

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