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Skills

  • Data collection and analysis
  • Customer relationship management (CRM) systems
  • Customer feedback analysis
  • Financial Management
  • MS Office
  • Vendor relationship management
  • Business Development
  • Problem resolution
  • Negotiation
  • Standard equipment

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved 16% compliance during 2023 audits.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Aligned budgets with district goals.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Achieved a 33% improvement in customer satisfaction.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved a 18% retention rate.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Develop strategic business partnerships and relationships.
  • Accomplished in aligning district goals with broader organizational strategies, resulting in 26% overall performance enhancements across the region.
  • Dynamic application of process improvement and risk assessment in a fast-paced business environment.
  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Clear understanding of strategic planning and stakeholder engagement as well as strategic planning training.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.

Accomplishments

  • Drove cross-functional improvement initiatives, resulting in a 63% decrease in process redundancies.
  • Implemented a customer service training program that increased overall customer satisfaction scores by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored 12 of team leaders across 9 districts, resulting in improved team performance and retention rates.
  • Established metrics to track and report district performance, resulting in 33% improvement in key KPIs over two years.
  • Coordinated with various departments to improve supply chain management, reducing delivery times by 58%.
  • Developed crisis prevention guidelines for district teams, decreasing potential disruptions by 37%.
  • Effectively managed a $5 district budget, consistently delivering on savings targets and enhancing budget utilization by 73%.
  • Reduced district operating costs by $5 annually through process optimization and vendor renegotiation.
  • Fostered cross-functional collaboration among internal and external stakeholders to ensure timely project completion, improving turnaround time by 63%.

Affiliations

  • Human Capital Institute (HCI)
  • American Society for Training and Development (ASTD)
  • Lions Club
  • Society of Human Resource Management
  • Risk Management Society (RIMS)
  • American Medical Informatics Association
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • International Compliance Association (ICA)
  • National Retail Federation (NRF)
  • National Management Association (NMA)

Certifications

  • Financial Management Certification (FMC) – Meridian, 2021
  • Cisco Certified Network Associate (CCNA)
  • Certified Risk Manager (CRM) – The National Alliance 2023
  • Certified Public Accountant
  • Certified Facility Manager (CFM) - standard, 2018
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2019
  • Certified Risk and Information Systems Control (CRISC) - ISACA 2016
  • Project Management Professional (PMP)
  • Microsoft Excel Expert Certification – program 2022
  • Certified Business Analysis Professional (CBAP)

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