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Skills

  • Efficient material shelving and retrieval
  • Customer service
  • Computer assistance
  • First Aid/CPR
  • Process equipment
  • Customer service excellence
  • Organization
  • Collaboration with internal departments
  • Project organization
  • Communications

Work Experiences

  • Achieved a 49% reduction in processing time.
  • Based on exit surveys.
  • Balanced multiple tasks efficiently during peak hours, consistently reducing patron wait time by 80%.
  • Achieved recovery within 6 months.
  • Addressed account hold discrepancies.
  • Awarded Innovation Award for exceptional customer service, achieving a customer satisfaction rate of 32% over 12 queries.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Assisted in future resource allocation.
  • Collaborated with interlibrary loan teams, ensuring the timely delivery of over 12 requested materials for patrons.

Summaries

  • Circulation Desk Worker is a multi-talented Circulation Desk Worker who is consistently rewarded for planning and operational improvements.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Customer service-oriented Circulation Desk Worker.
  • Consistently reduced wait times.
  • Decreased patrons' wait time by 57%.
  • Boosted item circulation performance by 85% %.
  • Accomplished Circulation Desk Worker.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Circulation Desk Worker with 12 years of successful risk assessment and stakeholder engagement experience.
  • Boosted overall departmental productivity.

Accomplishments

  • Maintained detailed records of material reservations, ensuring a 84% success rate in the timely fulfillment of holds.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with university departments to host research support events, increasing cross-promotions and drawing a 35% increase in attendance.
  • Efficiently processed over 8 interlibrary loan transactions monthly with a fulfillment rate consistently above 33%.
  • Collaborated with interlibrary loan teams, ensuring the timely delivery of over 14 requested materials within process, resulting in increased patron satisfaction.
  • Assisted with digital archive projects, uploading and accurately cataloging over 5 historical documents using SAP.
  • Streamlined shelving routines, cutting down re-shelving time by 55% and ensuring up-to-date inventory availability.
  • Provided exceptional customer service by assisting patrons in locating materials through advanced catalog searches, achieving a 65% success rate.
  • Regularly communicated operational changes to staff and patrons alike, ensuring a 54% compliance rate with new organizational policies.
  • Trained new circulation desk hires, resulting in a 26% improvement in initial job performance over one year.

Affiliations

  • National Library Association (NLA)
  • Public Library Association (PLA)
  • International Council of Nurses
  • Jaycees
  • Association for Rural and Small Libraries (ARSL)
  • Association for Library Service to Children (ALSC)
  • Rotary International
  • Lions Club
  • Cataloging and Metadata Management Section (CaMS)
  • Association for Library Collections & Technical Services (ALCTS)

Certifications

  • Conflict Resolution and Mediation Certificate from system
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Event Planning Certification for Library Workers by Vantage
  • Advanced Certification in Copyright and Fair Use from Northwind
  • Basic First Aid & CPR Certification by Ironclad Systems
  • Library and Information Science (LIS) Certification by method
  • Certified Public Accountant (CPA)
  • Certified Information Professional (CIP) by the Association for Intelligent Information Management
  • Library Support Staff Certification (LSSC) by the American Library Association (ALA)

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