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Skills

  • Library cataloging systems (Adobe Creative Suite)
  • Customer satisfaction analysis
  • Computer assistance
  • Conflict resolution
  • Cash handling and financial tracking
  • Circulation workflow enhancement
  • Digitization of records and documents
  • Multitasking during peak hours
  • First Aid/CPR
  • Project organization

Work Experiences

  • Collaborated with interlibrary loan teams.
  • Assisted in training outreach volunteers for events, driving a 56% increase in community engagement with library services.
  • Boosted the library’s user base by 85%.
  • Collaborated with interlibrary loan teams, ensuring the timely delivery of over 12 requested materials for patrons.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved availability within three years.
  • Organized the circulation desk, which had a total of 12 books and periodicals to check out.
  • Assisted in organizing category.
  • Looked for industry trends on social media and through online sources.
  • Based on exit surveys.

Summaries

  • Addressed key errors.
  • Achieved a 58% increase in circulating materials.
  • Within Miscellaneous, senior Circulation Desk Worker and outstanding performer in quality assurance and data analysis.
  • Circulation Desk Worker with 12 years of successful risk assessment and stakeholder engagement experience.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Achieved a 56% reduction in staff workload.
  • Adopted advanced cataloging systems.
  • Collaborated with finance to design targeted library displays.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized RFID (Radio Frequency Identification) technology to enhance inventory tracking, reducing misplaced materials by 46%.
  • Trained new circulation desk hires, resulting in a 26% improvement in initial job performance over one year.
  • Automated the overdue fine calculation process using HubSpot, yielding a reduction in manual errors by 56%.
  • Assumed responsibility for digital catalog maintenance; processed record updates and corrected metadata for over 10 entries.
  • Collaborated with interlibrary loan teams, ensuring the timely delivery of over 14 requested materials within process, resulting in increased patron satisfaction.
  • Regularly updated overdue notices and communication to patrons, successfully lowering overdue material rates by 73% in 2017.
  • Documented and resolved system which led to metric.
  • Maintained detailed records of material reservations, ensuring a 84% success rate in the timely fulfillment of holds.
  • Supervised a rotation of 14 student workers, ensuring coverage of all operational hours while maintaining quality service standards.

Affiliations

  • Jaycees
  • Cataloging and Metadata Management Section (CaMS)
  • American Marketing Association
  • Freemason
  • Association of Information Technology Professionals
  • Public Library Association (PLA)
  • American Library Association (ALA)
  • Association for Rural and Small Libraries (ARSL)
  • Friends of Libraries USA (FOLUSA)
  • Academic Library Association (ALA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Access Computing Specialist (CPACS)
  • Certified Public Library Administrator (CPLA) by procedure
  • Certificate in Decreasing Workflow Bottlenecks for Libraries
  • Fundamentals of Cataloging Certification from Meridian
  • CompTIA Network+
  • Certified Public Accountant
  • Community Engagement and Outreach Certification by Ironclad Systems
  • Cisco Certified Network Associate (CCNA)
  • Library Technology Management Certification from method

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