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Skills

  • Insurance billing
  • Client needs assessment
  • Community resource identification
  • Inventory management
  • First Aid/CPR
  • Client progress monitoring
  • Administrative support
  • Trauma-informed care
  • Problem resolution
  • Counseling participation increase

Work Experiences

  • Collaborated with social workers to assist patients.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved a 39% reduction in behavioral issues.
  • Acted as a liaison between service providers and clients.
  • Assisted in the implementation of social service programs for framework and metric individuals.
  • Acted as a liaison between service providers and clients, expediting necessary social services by 60%.
  • Working with team members and customers to find workable solutions improved operations.
  • Adhered to HIPAA protocols.
  • Answered 5 phone calls per two years to assist customers.
  • Advocated for client needs within metric services.

Summaries

  • Achieved a 30% improvement in participant mood.
  • Strong technical skills and experience in quality assurance.
  • Active leader with excellent communication and collaboration skills.
  • Proven ability to build and plan relationships.
  • Communicative and team-oriented, with QuickBooks expertise.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Results-oriented Miscellaneous professional with client relations, project management, and budget management strengths.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Knowledge of HubSpot in depth, as well as project management and stakeholder engagement abilities.
  • Achieved 17% positive feedback.

Accomplishments

  • Collaborated with mental health professionals to create individualized care plans for students, improving academic outcomes for 15 students by 57%.
  • Leveraged Asana to improve documentation workflows, cutting clerical errors by 21% in client records.
  • Supported social workers in conducting home visits and assessments, improving case documentation accuracy by 18%.
  • Developed a referral system for clients in need of mental health services, resulting in a 67% increase in successful care connections.
  • Directly supervised volunteers assisting in social work support, ensuring compliance with ethical standards and improving service quality by 39%.
  • Mediated conflicts between clients and service providers, leading to more positive resolutions in 19% of cases.
  • Contributed to team efforts resulting in a 17% reduction in client wait times by streamlining case assessment procedures.
  • Provided emotional support and crisis management for individuals experiencing homelessness, leading to improved stability for 17% of clients.
  • Assisted victims of domestic violence in accessing legal aid and shelter services, ensuring protection orders were secured in 29% of cases.
  • Managed intake interviews with clients to identify immediate needs, leading to more personalized care plans and a 30% improvement in outcomes.

Affiliations

  • Mentor, Social Work Leadership Academy procedure
  • Founding Member, Trauma-Informed Care Network Phoenix
  • Licensed Member, Association of Social Work Boards (ASWB)
  • Volunteer Facilitator, Refugee Support Program Denver
  • Corporate Partner, National Parent Helpline Raleigh
  • Active Member, Black Social Workers of America (BSWA)
  • Training Participant, Social Work Ethical Leadership Program framework 2021
  • Member and contributor, United States Citizenship and Immigration Services (USCIS) Support Network
  • Participant, Council on Social Work Education (CSWE) Annual Conference 2022
  • Certified Member, National Organization for Human Services (NOHS)

Certifications

  • Certified Mental Health First Aid Trainer – Beacon Labs
  • ServSafe
  • CompTIA Network+
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification (CRCC)
  • Residential Care Specialist Certification - National Alliance for Direct Support Professionals (NADSP)
  • CompTIA A+ Technician
  • Positive Behavioral Supports (PBS) Certification - program
  • Certified Healthcare Access Associate (CHAA) - National Association for Healthcare Access Management (NAHAM)
  • Child Abuse and Neglect Prevention Certification – Ironclad Systems
  • Certified Housing Specialist - National Association of Housing and Redevelopment Officials (NAHRO)

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