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Skills

  • Account nurturing
  • Client onboarding and training
  • Churn rate reduction
  • Budgets
  • Merchandising expertise
  • Retention strategies
  • Supervision
  • Team building
  • Project organization
  • Service agreements

Work Experiences

  • Achieved a 7% improvement in renewal rates.
  • Collaborated with marketing team.
  • Achieved Innovation Award for surpassing annual sales targets by 40% through structured outreach and account nurturing.
  • Achieved results for 2019.
  • By reviewing business directories, building a database of leads, and launched, I was able to target potential clients.
  • Achieved a 52% increase in brand visibility.
  • Aligned with customer marketing teams to co-develop new campaigns that achieved a 46% increase in brand visibility.
  • Achieved resolution within three years.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.

Summaries

  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 42% year-over-year growth.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Dedicated to providing excellent customer service.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of system product specifications.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Schedule flexibility and the ability to travel up to 17% of the time.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with the marketing team to develop targeted campaigns, resulting in a 65% increase in client engagement and stakeholder engagement awareness.
  • Led training sessions for key client stakeholders, tailoring sessions to client-specific needs which improved product adoption by 26% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Regularly conducted comprehensive business reviews with strategic accounts, helping drive $16 in follow-on business through gap identification.
  • Oversaw client contract negotiations, consistently achieved client outcomes aligned with organizational goals, increasing revenue by $17.
  • Increased average client spend by 83% through strategic account planning, identifying needs for product/service upgrades.
  • Exceeded quarterly sales goals by 56%, driving $3 in new business revenue for the Healthcare sector.
  • Led client engagement initiatives which resulted in a 85% improvement in customer Net Promoter Score (NPS).
  • Authored regular account reviews providing strategic insights that helped the executive team align resources towards key revenue-generating accounts.

Affiliations

  • Rotary International
  • International Council of Nurses
  • Business Relationship Management Institute (BRMI)
  • Customer Advisory Councils (CACs)
  • Lions Club
  • Certified Customer Success Manager (CCSM)
  • International Association of Administrative Professionals
  • Toastmasters
  • Association of Customer Experience Professionals (ACEP)
  • Technology Services Industry Association (TSIA)

Certifications

  • Technical Support Fundamentals - Google IT Support Professional Certificate
  • Certified Public Accountant (CPA)
  • Salesforce Certified Sales Cloud Consultant - metric
  • Vendor Relationship Management Certification - Cedar Works
  • Certified Sales Enablement Professional (CSEP) - Sales Enablement Collective
  • Certified Account Executive (CAE) - National Account Executives Association
  • Strategic Account Management Association (SAMA) Certified Strategic Account Manager
  • Lean Management Certificate - Lean Enterprise Institute
  • ITIL Foundation Certification - initiative
  • Advanced Contract Negotiation Certification - Cedar Works

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