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Skills

  • Category marketing
  • Operational improvement
  • Lead prospecting
  • Marketing understanding
  • Business operations
  • MS Office
  • Contract negotiation
  • Process improvement
  • Client Communication Improvement
  • Revenue generation

Work Experiences

  • Closed deals valued at $5.
  • Managed Workday inventory to improve sales pitches and closed more than 10 sales in the past year.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Met sales and service targets of $13 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Adjusted service delivery plans.
  • Achieved a 52% increase in brand visibility.
  • Collaborated with the sales team.
  • Achieved a revenue boost of $8.
  • Analyzed client feedback.

Summaries

  • Dedicated to providing excellent customer service.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and strategic planning and data analysis.
  • Accomplished Service Account Executive.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Proactive Service Account Executive with 10 years of experience perceiving and addressing customers' needs to generate sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Bringing 7 years of experience in this field.
  • Achieved 72% growth in brand visibility.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Japanese is a bilingual individual who is fluent in both languages.

Accomplishments

  • Increased cross-sell and up-sell opportunities by 75% resulting in $2 of incremental revenue growth over two years.
  • Resolved product issue through consumer testing.
  • Developed targeted email campaigns for account expansion that yielded a 43% open and response rate, driving more upsell opportunities.
  • Increased average client spend by 83% through strategic account planning, identifying needs for product/service upgrades.
  • Negotiated favorable terms and pricing options for 7 major client contracts, leading to a revenue increase of $8.
  • Proactively identified gaps in customer service delivery, introduced solutions that improved service efficiency by 51% %.
  • Improved client satisfaction score by 73% year over year, by introducing more consistent checks-ins and personalized service prescriptions.
  • Effectively managed cross-functional teams to introduce solutions that resulted in a 81% increase in upsell opportunities within key accounts.
  • Analyzed customer feedback and data to improve account health, reducing churn by 83% in one year.
  • Collaborated with internal teams to resolve complex client issues, successfully retaining 42% of high-risk accounts in 2021.

Affiliations

  • Business Relationship Management Institute (BRMI)
  • American Marketing Association
  • Customer Success Association (CSA)
  • Financial Services National Network
  • Customer Journey Mapping Association (CJMA)
  • Digital Marketing Institute – Professional Membership
  • American Management Association (AMA)
  • Sales Training & Development Association (STDA)
  • National Association of Sales Professionals (NASP)
  • Association of Strategic Account Managers (ASAM)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Engagement Fundamentals Certification - LinkedIn Learning
  • Strategic Account Management Association (SAMA) Certified Strategic Account Manager
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM) – Microsoft
  • Project Management Professional (PMP)

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