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Skills

  • Cleaning techniques
  • Supervision
  • First Aid/CPR
  • Project organization
  • Team management
  • Efficient room turnover management
  • Effective liaison between departments
  • Guest satisfaction optimization
  • Ceiling fans
  • Business operations

Work Experiences

  • Operated framework equipment and used chemicals while following all safety protocols and procedures to avoid burns, injuries, and standard accidents.
  • Averaged cleanliness scores of 62% or higher in 2023.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Moved beds, sofas, and process furniture out of the way to clean baseboards and dust out hard-to-reach areas.
  • Balanced individual turndown needs for guests.
  • Achieved positive guest reviews.
  • Consistently met guest expectations.
  • Allowed faster identification of guest service needs.
  • Addressed guest concerns related to cleanliness.
  • Completed turndown tasks.

Summaries

  • Adept at executing detailed room setup processes.
  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Accomplished Turndown Attendant with solid expertise in recognizing and addressing room maintenance issues proactively, helping to reduce guest complaints by 48% through effective reporting.
  • Adept at improving room turnaround processes.
  • Within Miscellaneous, senior Turndown Attendant and outstanding performer in team leadership and stakeholder engagement.
  • Achieved 25% improvement in guest confidence ratings.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Achieved 42% positive feedback on surveys.
  • Achieved 66% improvements in overall guest satisfaction.
  • Weekly availability of 15 hours, including evenings and weekends.

Accomplishments

  • Developed a system for tracking special guest preferences during turndown service, resulting in a customization rate increase of 47%.
  • Documented maintenance issues found during turndown, allowing the facilities team to execute timely repairs and reducing reported guest issues by 32%.
  • Ensured compliance with guest room health and safety standards during turndown hours, resulting in a 40% decrease in housekeeping-related incidents.
  • Collaborated cross-departmentally with engineering to preemptively resolve room maintenance issues detected during turndown, minimizing guest disruption.
  • Actively responded to guest special requests during turndown service, resulting in 55% increase in overall guest satisfaction scores for two years.
  • Effectively prioritized evening tasks to meet tight turnaround times during high-occupancy periods, maintaining a 63% guest satisfaction rate.
  • Improved operational efficiency by restructuring turndown shift schedules, achieving 46% less overtime hours and maintaining seamless service delivery.
  • Managed hotel-specified VIP turndown protocol for framework, resulting in 65% positive guest surveys and reviews noting enhanced guest care.
  • Identified and rectified minor room maintenance issues during turndown, reducing guest complaints associated with room conditions by 46%.
  • Successfully coordinated special turndown requests for guests attending standard, leading to a 22% increase in repeat bookings.

Affiliations

  • International Guild of Hotel and Restaurant Butlers
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Certified Guest Service Professional (CGSP) 2022
  • Lions Club
  • Toastmasters
  • Project Management Institute
  • American Society of Safety Professionals
  • Housekeeping Management Council

Certifications

  • ServSafe Food Handling Certification - National Restaurant Association
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Efficient Hotel Housekeeping Certificate – Coursera
  • Certified Public Accountant (CPA)
  • Certified Public Area Care – framework
  • Fire Safety and First Aid Training for Hospitality – framework
  • Hospitality Industry Security Awareness Certification – Security Industry Association (SIA)
  • Certified Professional in Bedmaking and Room Upkeep – Lakeside Partners
  • Certificate in Cleaning Essentials – Cleaning Management Institute (CMI)

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