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Skills

  • Process improvement
  • Program equipment
  • Global Program Rollout
  • Business operations
  • Problem resolution
  • Change management strategy
  • Operational improvement
  • Customer Churn Reduction
  • Communications
  • First Aid/CPR

Work Experiences

  • Increased productivity by 14% while lowering staffing and operational costs.
  • Taught Strategic Program Managers and Strategic Program Managers effective customer service techniques, resulting in a 4% increase in client satisfaction.
  • Achieved a 63% increase in market capitalization.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Achieved a significant category by making proactive decisions based on market expertise and business knowledge.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved a 11% reduction in transport costs by 2018.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Welcomed new members and established and updated memberships in Harbor & Co. Category programs.

Summaries

  • Clear understanding of project management and performance reporting as well as risk assessment training.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Strategic Program Manager.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Develop strategic business partnerships and relationships.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Dedicated to providing high-quality services and products.
  • Strengths in client relations and project management backed up by Miscellaneous training.

Accomplishments

  • Led a global program launch for Vantage across 6 sites, achieving a growth of 79% in customer satisfaction within the first year.
  • Designed and implemented a performance metrics dashboard used to streamline reporting processes, saving 51% of management time per quarter.
  • Led cross-functional teams through a global transformation program, achieving a 56% improvement in project delivery timelines.
  • Achieved Six Sigma for the company in 2023, improving vendor partnerships and reducing procurement costs by 41%.
  • Collaborated with cross-functional teams to launch a Workday, delivering a 49% increase in customer adoption in standard.
  • Steered cross-continental collaborations in launching a HubSpot, exceeding revenue targets by 55% in framework.
  • Successfully managed vendor negotiations, lowering annual procurement spend by $5, while improving scalability for future projects.
  • Implemented an enterprise-wide resource planning system leading to an annual savings of $7 in supply chain management.
  • Restructured a major department to align with new corporate objectives, increasing team efficiency by 41% and operational savings by $4.
  • Increased operational efficiency by driving process improvements across product, reducing labor costs by $18 annually.

Affiliations

  • Global Association for Risk Professionals (GARP)
  • International Association for Strategy Professionals (IASP)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • PMI Strategic Management Special Interest Group
  • Strategic Management Society (SMS)
  • Freemason

Certifications

  • Product Management Certification - system
  • Project Management Professional (PMP) - framework
  • Cisco Certified Network Associate (CCNA)
  • ITIL 4 Foundation Certification - process
  • Business Process Management Professional - metric
  • Certified Merger and Acquisition Integration Professional (CMAIP) - system
  • Program Management Professional (PgMP) - standard
  • Apple Certified Associate (ACA)
  • Master Strategic Planning Specialist - Adobe Creative Suite
  • Strategic Workforce Planning Certification - process

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