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Skills

  • Organization
  • Vendor relationship management
  • Data entry accuracy
  • Database training and onboarding
  • Donor segmentation techniques
  • Donor prospecting
  • MS Office
  • Cross-functional team collaboration
  • Budgets
  • Audit Support and Compliance

Work Experiences

  • Assisted in the development of the annual fundraising strategy.
  • Assisted in the development of the annual fundraising strategy through analysis of donor reports and historical campaign data.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with the fundraising team to identify and engage major donors, leading to a 25% increase in donations during 2016.
  • Achieved engagement in 2024.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Collaborated with the corporate fundraising team to manage logistical support for fundraising events, raising over $13 for cause-related programs.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Achieved retention rates above 42% in 2024.
  • Answered 9 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Consistently met donation processing deadlines.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Professional with over 3 years of experience working in the community to provide information on available programs.
  • Clear understanding of client relations and team leadership as well as budget management training.
  • Accomplished in coordinating end-to-end donor experiences from first contact through to legacy gifting, customizing engagement and increasing high-valued donations by 25%.
  • Collaborative team player driving donor engagement.
  • Achieved a 46% increase in donor satisfaction.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Director of Social Services with extensive research, grant writing, and communication skills.

Accomplishments

  • Managed the budget for donor recognition events, delivering high-impact experiences while reducing costs by 53% year over year.
  • Collaborated cross-departmentally to ensure fundraising event logistics reflected the organization's mission, achieving a 51% boost in event donations.
  • Reduced donor complaints by 24% through enhanced follow-up protocols and relationship management strategies.
  • Collaborated with major donors to identify personalized giving opportunities, growing the major donations portfolio by $4 annually.
  • Collaborated with team of 15 in the development of metric.
  • Coordinated donor appreciation events, leading to a 24% increase in donor retention year-over-year.
  • Optimized donor segmentation by implementing new CRM software, enhancing analytics and increasing donation response rates by 59%.
  • Spearheaded efforts in establishing new corporate partnerships, generating an additional $16 in corporate pledges.
  • Handled sensitive donor data through best practices to achieve full compliance with Lean and eliminate risks of data breaches.
  • Managed matching gifts initiatives across 7 corporate partners, leading to an increase in matched gifts by $8 in 2020.

Affiliations

  • Grants Professionals Association (GPA)
  • Independent Sector
  • International Association of Administrative Professionals
  • Council for Advancement and Support of Education (CASE)
  • National Catholic Development Conference (NCDC)
  • National Association of Social Workers
  • National Society of Fundraising Executives (NSFRE)
  • National Philanthropic Trust
  • Women in Development (WiD)
  • Certified Fundraising Executive (CFRE) designation

Certifications

  • Certificate in Nonprofit Leader and Management (Harbor & Co.)
  • Event Fundraising Certification (2024, Northwind)
  • Certificate in Fundraising Analytics
  • Certified in Volunteer Administration (CVA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Nonprofit Marketing Professional (CNMP)
  • Blackbaud Certification in Raiser's Edge NXT (2020)
  • Certified Digital Fundraising Professional (CDFP)
  • Certificate in Data Protection Compliance (Brightline)
  • Donor Stewardship Certification (DSC)

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