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Skills

  • Healthcare quality improvement
  • Leadership in High-Stress Environments
  • Informed consent
  • Continuous quality improvement (CQI)
  • MS Office
  • Clinical workflow optimization
  • Supervision
  • Team building
  • Improvement of clinical documentation accuracy
  • Team management

Work Experiences

  • Completed projects within budget.
  • Analyzed patient care metrics to identify and address performance gaps, leading to service innovation that improved outcomes by 29%.
  • Collaborated with third-party vendors and stakeholders to improve service agreements, resulting in an annual savings of $10.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Was in charge of collecting, processing, and shipping lab specimens.
  • Boosted team productivity.
  • Contributed to improved year-over-year performance increase of 56%.
  • Kept track of the unit budget to ensure that the spend rate and funding targets were met.
  • Followed informed consent procedures and kept track of everything.
  • Aligned clinical operations with strategic goals.

Summaries

  • Exceptionally well-organized and thorough, with excellent planning and problem-solving skills.
  • Achieved 60% higher employee satisfaction.
  • Adept at leveraging advanced scheduling systems and patient management software to streamline intake, reducing patient wait by 19% and increasing overall throughput.
  • Adept at facilitating clinical trials.
  • Achieved successful completion of 8 trials.
  • Adept at using patient management software.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned clinical processes with strategic business goals.
  • Adopted cutting-edge patient management software.
  • Clinical Support Manager is a multi-talented Clinical Support Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Established a patient liaison program that enhanced patient communication and reduced overall feedback response time by 18 days.
  • Reduced readmission length of stay by 48% through effective discharge planning and patient education initiatives.
  • Integrated PMP training for staff members, improving clinical team compliance rates by 31%.
  • Negotiated with pharmaceutical providers to lower overall costs for hospital-prescribed medications, saving the organization 5 in the past year.
  • Integrated relevant QuickBooks platforms, minimizing administrative workload by 45% and improving focus on clinical duties.
  • Executed a patient-centric service improvement plan that saw a 59% increase in favorable feedback and service satisfaction.
  • Developed a robust patient follow-up program that reduced no-show appointments by 83% within 2016.
  • Facilitated training on new electronic health record systems, enhancing accuracy in patient documentation by 57%.
  • Directed clinical support teams involved in multiple locations, ensuring 8 facilities consistently achieved regulatory compliance ratings of 41% or higher.
  • Supervised the development and execution of key health and safety protocols, ensuring zero workplace incidents or violations within 2019.

Affiliations

  • College of Healthcare Information Management Executives (CHIME)
  • Accreditation Association for Ambulatory Health Care (AAAHC)
  • American Society of Safety Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • International Council of Nurses
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Association of Oncology Social Work (AOSW)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Rotary International

Certifications

  • Certified Professional in Healthcare Management (CPHM) by Meridian
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Basic Life Support (BLS) Certification by American Heart Association
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Train the Trainer Certification by system in healthcare settings
  • Salesforce
  • Clinical Research Coordinator (CRC) by Association of Clinical Research Professionals (ACRP)

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