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Skills

  • Program equipment
  • Operational improvement
  • Pre-Employment Screening
  • Data-driven decision making
  • Conflict resolution
  • Benefits and compensation
  • Team management
  • Supervision
  • Customer service
  • MS Office

Work Experiences

  • Boosted on-time project delivery rates from 20% to 33%.
  • Instructed employees on how to use HR software, with a focus on the metric, initiative, and process features.
  • Improved office processes, such as record tracking and procedure, by implementing process improvements.
  • Achieved a $10 reduction in operational costs.
  • Accomplished this within 7 months.
  • Upgraded a legacy HRIS system to new technology to minimize business impact.
  • Achieved a 49% improvement in survey participation rates.
  • Analyzed quarterly performance metrics.
  • Collaborated with external vendors.
  • Created cross-functional collaboration systems.

Summaries

  • Achieved 83% reduction in turnover.
  • Achieved a 71% improvement in team scores.
  • Achieved a 30% increase in compliance.
  • Achieved a 48% increase in service level compliance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Boosted individual and team performance by 47%.
  • Achieved a $14 reduction in overall costs.
  • Clear understanding of risk assessment and stakeholder engagement as well as risk assessment training.
  • Achieved Top Performer for operational excellence.

Accomplishments

  • Collaborated with human resources to implement cost-saving measures, which cut overhead costs by 84% while maintaining performance levels.
  • Optimized shift schedules and resource allocations, reducing employee burnout and absences by 24%.
  • Led a cross-functional team of 14 to successfully meet project deadlines, reducing missed deadlines by 15%.
  • Drove talent acquisition strategies that resulted in a 67% increase in team diversity and performance efficiency.
  • Improved team productivity by 46% through enhanced operational workflow optimization across 4 teams.
  • Partnered with senior leadership to deliver quarterly performance reviews, resulting in a 37% increase in transparency and goal alignment across teams.
  • Maintained consistent high-performance standards during high-volume periods, with zero increase in customer complaints.
  • Increased first-call resolution rates by 49% through staff coaching and process redesign.
  • Documented and resolved system which led to method.
  • Developed and documented standard operating procedures (SOPs), leading to a 54% improvement in operational efficiency.

Affiliations

  • Association of Change Management Professionals (ACMP)
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • Benchmarking Network, Inc.
  • Society of Manufacturing Engineers (SME)
  • International Society for Performance Improvement (ISPI)
  • Workforce Institute
  • Toastmasters
  • Society of Women Engineers
  • Business Process Management Institute (BPMI)

Certifications

  • Certified Operations Manager (COM) - category
  • Salesforce
  • Performance Management in Organizations - program Certification
  • CompTIA A+ Technician
  • Lean Six Sigma Black Belt - Chicago
  • Six Sigma Green Belt Certification – Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Success Manager (CCSM) - Adobe Creative Suite
  • Project Management Professional (PMP) – 2016
  • Certified in Production and Inventory Management (CPIM) – APICS

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