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Skills

  • Business operations
  • MS Office
  • Equipment maintenance
  • Customer satisfaction
  • Mentoring and coaching
  • Technology integration
  • Agility drills
  • Accurate money handling
  • Operational improvement
  • Safety protocols

Work Experiences

  • The Game Advisor for the product for 10 years.
  • Introduced games and drills that assisted students in improving their skill levels.
  • Represented Lakeside Partners at local, national, and international expos and events.
  • Transported Microsoft Excel to the past year customer locations.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Cedar Works sponsored a non-scripted educational video series in which I appeared.
  • Oversaw the delivery of method project by initiative team, which resulted in metric.
  • Was in charge of representing and endorsing the initiative brand.
  • Looked for industry trends on social media and through online sources.
  • Meticulously created graphics, audio, visual, and AI behavioral elements to create unique and eye-catching games.

Summaries

  • Eager to put my skills and experience to work in a dynamic new role with room for growth.
  • Baseball coach with a winning record both as a team manager and as a player at initiative.
  • In the absence of management, highly effective at keeping store operations running smoothly.
  • System strategies are my specialty.
  • Establishes strong bonds with corporate sponsors.
  • Head basketball coach with experience in effective coaching, program management, and game strategy.
  • Strategic and decisive leader with unrivaled work ethic and commitment to the team.
  • Self-starter who excels at communicating verbally and in writing.
  • Dedicated to honing skills, instilling discipline, and assembling the best team possible.
  • Game rules and strategic play options are well-understood.

Accomplishments

  • Placed category at the 2015 category Championship.
  • Resolved customer complaints regarding technical issues on consoles, contributing to 67% increase in service resolution satisfaction.
  • Collaborated with team of 5 in the development of standard.
  • Executed daily retail operations, maintaining store organizational standards and reducing checkout times by 24% minutes on average.
  • Utilized customer insights to develop loyalty promotions, boosting store patron retention by 36% over the past year.
  • Trained team members on new game releases, increasing overall staff product knowledge by 47%.
  • Documented and resolved program which led to framework.
  • Optimized store layout for improved product visibility, driving a 20% increase in impulse buys for smaller gaming accessories.
  • Streamlined the trade-in approval process, shortening transaction time by 74% while maintaining accuracy in assessments.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • Live Streaming Network Operations Club
  • Toastmasters
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Playtesting Volunteer for system
  • Streamer Academy Certification
  • Customer Experience Professionals Association (CXPA)
  • Interactive Digital Media Program Alumni Group

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Gaming Product & Vendor Management Certification by Northwind
  • Gaming & Interactive Media Certification by standard
  • Conflict Resolution Certification by Center for Gaming Customer Services
  • Certified Console Repair Technician by procedure
  • ServSafe
  • Game Development Fundamentals Certification by framework
  • Cisco Certified Internetwork Expert (CCIE)

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