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Skills

  • Process improvement
  • Physiology expertise
  • Surgical care
  • Color vision assessment
  • Medical terminology proficiency
  • Advanced Pre-Testing Procedures
  • Ability to Exceed Patient Expectations
  • Insurance Documentation and Coding Compliance
  • Appointment Follow-ups and Reminder System
  • Project organization

Work Experiences

  • Assisted HR in onboarding new team members.
  • Boosted patient referrals by 67%.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved a 9-month streak without OSHA violations.
  • Boosted eyewear sales by 18%.
  • Created a detailed patient education resource.
  • Awarded Employee of the Year for exceptional patient satisfaction.
  • Assisted in a 10-patient clinical study.
  • Assisted in the prescription of contact lenses and eyeglasses.
  • Assisted 17 patients with diagnosis.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborative team player.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Adept at handling high-volume insurance claims.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified Paraoptometric Technician.
  • Certified Paraoptometric Technician contributing to successful clinical studies; played a vital role in data collection for 2 patients, leading to the approval of ServiceNow.
  • Bridged clinical operations with patient education.
  • Certified Paraoptometric Technician with 9 years of successful performance reporting and risk assessment experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Recommended inventory optimization strategies, reducing procurement delays by 11 days and saving the clinic $4 annually in purchasing costs.
  • Improved office workflow by developing a new tracking system for eyewear prescriptions, reducing eyewear delivery time by 18 days.
  • Managed high-volume calls related to insurance verification, reducing processing errors by 33%, and improving patient satisfaction with reduced wait times.
  • Proactively updated patient records, assisting in cutting record retrieval times by 57%, improving efficiency of pre-exam preparation.
  • Developed an improved follow-up process for monitoring post-surgical patients, leading to an increase of 50% in timely patient reviews after ocular surgery.
  • Supported the roll-out of a clinical research study on method by collecting and managing data, aiding the clinic in publishing notable research findings.
  • Implemented a color-coded system for exam room supply management, reducing time spent locating diagnostic instruments by 20%.
  • Played a pivotal role in increasing patient satisfaction scores by 73% through personalized care and patient education on ocular health.
  • Managed calibration, maintenance, and troubleshooting of optometric instruments, reducing equipment downtime by 12% and ensuring smooth daily operations.
  • Assisted optometrists as a scribe in patient consultations, reducing the charting time per patient by 42%, allowing more time for patient care.

Affiliations

  • Active Mentor in the Certified Paraoptometric Technician Mentorship Program
  • Active Member of the National Vision Research Institute (NVRI)
  • Certified Contact Lens Fitter (CCLF) through the National Contact Lens Examiners
  • Association of Technical Personnel in Ophthalmology (ATPO) Affiliation
  • Member of the Commission on Paraoptometric Certification (CPC)
  • American Medical Informatics Association
  • Regular Volunteer at category Free Eye Care Camps
  • Regular participant in Optometric Clinical Practice Guidelines (CPGs) Working Groups
  • Member of the Society for Clinical Electrophysiology of Vision (SCEV)
  • Rotary International

Certifications

  • Salesforce
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Paraoptometric Technician (CPOT) - method
  • Certified Patient Experience Professional (CPXP) - Patient Experience Institute
  • Glaucoma Certification Endorsement - program or system
  • Certified Ophthalmic Technician (COT) - International Council of Accreditation (ICA)
  • Certified Dispensing Optician (CDO) - American Board of Opticianry

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