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Skills

  • Hiring educational staff
  • Staff advising
  • Hiring and staffing
  • Portfolio modeling
  • Staff education
  • Procedure guidelines
  • EPA guidelines
  • Staff development
  • Coordinating staff
  • New construction and remodeling

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Addressed expired stock issues.
  • Kept my process knowledge up to date by doing client relations and quality assurance.
  • Was in charge of all tasks delegated to me, including performance reporting and workflow optimization.
  • Power BI was delivered to customer locations by me.
  • Provided product and service information to customers.
  • Achieved a 51% weekly sales target.
  • Achieved a consistent customer satisfaction score of 15% by handling special requests and problem resolution quickly and professionally.
  • Actively promoted featured items throughout store events, increasing overall foot traffic to the deli by 21% during promotions.
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor.

Summaries

  • Sales, customer service, and problem-solving skills are all strengths of this motivated retail professional.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved a 31% rise within 17 months.
  • Experienced with Tableau and POS platforms.
  • Miscellaneous student seeking hands-on experience through an internship in client relations.
  • Metric and framework have a proven track record.
  • Competent in merchandising, payment processing, and general storehousekeeping.
  • Strategic thinker with expertise in budget management.
  • Desire to apply previous experience to a new role with Beacon Labs and have a long-term positive impact on the company's operations.
  • Expert in system with a strong aptitude for improved and implemented.

Accomplishments

  • Collaborated with the butcher department to offer deals on cross-deli cuts, boosting average transaction value by 53%.
  • Suggested and implemented a time-saving prep station organization method that led to a 76% reduction in setup time each morning.
  • Led a special seasonal promotion that drove a 83% boost in deli counter sales during the standard period, exceeding revenue goals.
  • Assisted in planning and executing special orders for corporate and holiday events, contributing to an overall increase of 22% in group sales revenue.
  • Resolved customer inquiries and complaints at a 55% success rate by addressing concerns quickly and offering appropriate solutions.
  • Initiated cross-training sessions between the deli and bakery departments, increasing staff flexibility and minimizing staffing interruptions during peak hours.
  • Monitored deli display temperatures and cleanliness per food safety guidelines, helping the team earn a food safety compliance rating of 81% during the annual inspection.
  • Handled high-volume customer orders during peak times with a dedication to quality that boosted customer return rates by 81% month-over-month.
  • Provided seamless take-out and curbside service with minimal errors, driving a 78% reduction in customer complaints regarding missed or incorrect items.
  • Introduced a visual merchandising concept for specialty products, raising interest and increasing daily sales of premium items by 16% per day.

Affiliations

  • Active participant in Store Cleanliness Committee, 3 months, recognized for contribution to high standards
  • Completed Cross-Departmental Collaboration Workshop with initiative, 2017
  • Member, Customer Experience Professionals Association (CXPA), focusing on retail engagement, 2016
  • Recipient, National Supermarket Association’s (NSA) Customer Service Award, 2024
  • Member, Food Marketing Institute (FMI), Deli & Prepared Foods Association, 2023-Present
  • Affiliated with the International Dairy-Deli-Bakery Association (IDDBA), 2019-Present
  • Member, Retail Compliance Association for Food Retail Professionals, 2021
  • Completed 'Deli Operations Best Practices' certification through metric, 2024
  • Participated in ‘Advanced Meat & Cheese Slicing Techniques’ online training during 2023
  • Completed 'Catering Coordination & Event Sales Planning' workshop, Seattle, 2015

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Food Hygiene Certificate
  • Health and Sanitation Management Certification
  • American Academy of Financial Management (AAFM)
  • Foodservice Management Professional (FMP)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR
  • Cisco Certified Network Associate (CCNA)

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