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Skills

  • Team management
  • Parafango body wraps
  • First Aid/CPR
  • Category equipment
  • Customer service
  • Chemical exfoliation
  • Client feedback and aftercare follow-up
  • Botoxosmelyan
  • High-end client relationship management
  • Supervision

Work Experiences

  • Informed guests about appropriate products that were available to increase retail sales.
  • Handled customer complaints and helped people resolve conflicts.
  • Administered customized facial protocols.
  • Analyzed market trends and client preferences to introduce new esthetic services, contributing to an President's Club for innovation in 2016.
  • Answered 11 calls per 18 months to help customers with their questions and concerns.
  • Provided facial services that included anti-oxidant, acne, and microdermabrasion.
  • Achieved significant results in reducing persistent acne.
  • Achieved results within 6 months.
  • Applied high-frequency facial procedures.
  • Achieved certifications in OSHA.

Summaries

  • Advanced Esthetician with 10 years of successful stakeholder engagement and strategic planning experience.
  • Achieved 80% client satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Permanent cosmetic procedures are certified by a licensed esthetician.
  • Committed to upholding the highest levels of customer service.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 42% enhancement in client satisfaction.
  • Achieved a 77% improvement in skin texture.
  • Advanced Esthetician is a multi-talented Advanced Esthetician who is consistently rewarded for planning and operational improvements.
  • Achieved an impressive 83% retention rate.

Accomplishments

  • Documented and resolved process which led to procedure.
  • Developed and led a hands-on workshop on facial lymphatic drainage, resulting in 10 attendees achieving OSHA.
  • Reduced manual errors in billing and booking by integrating Workday, which improved overall office efficiency by 59%.
  • Proactively managed vendor relationships, securing consistent delivery and reducing annual supply costs by $11.
  • Spearheaded sustainability efforts, replacing disposable items with recyclable tools, reducing clinic's carbon footprint by 82%.
  • Trained staff in new advanced peel techniques, improving client satisfaction and decreasing treatment times by 2 minutes.
  • Enhanced team performance by organizing skill development and certification workshops, leading to a 59% increase in technical service efficiency.
  • Led transition to eco-friendly skincare products, decreasing waste by 56% and enhancing brand reputation in process.
  • Expanded service offerings by introducing holistic wellness treatments, increasing customer satisfaction ratings by 69%.
  • Created innovative in-house protocols for treating different skin conditions, which decreased post-treatment adverse reactions by 73%.

Affiliations

  • Estheticians of America - Collaborative Project on standard Innovations 2022
  • International Association of Administrative Professionals
  • Associated Skin Care Professionals (ASCP) – Member since 2023
  • Rotary International
  • MiladyPro – Completed Master Esthetics Courses and Certification in 2020
  • National Education Association for Skin Care and Esthetics – Contributor to Skincare Curriculum Development
  • Skincare Therapists of America – Award for Best Non-Surgical Facial Rejuvenation 2017
  • Project Management Institute
  • Society of Human Resource Management
  • American Medical Informatics Association

Certifications

  • Oncology Esthetics Training Program Certificate, Lakeside Partners, 2018
  • Hydro-facial Technique Certification, Brightline, 2023
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in LED Light Therapy, Summit Group, 2016
  • Licensed Esthetician - process 2024
  • Certified in Non-Surgical Skin Tightening Procedures, Cedar Works, 2017
  • Certified in Microcurrent Facelift Techniques, Meridian, 2021
  • Certified Advanced Aesthetician, metric, 2024
  • Master Esthetician License, Oregon, 2023
  • Cisco Certified Network Associate (CCNA)

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