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Skills

  • POS systems knowledge
  • Service agreements
  • Employee relations
  • Market research
  • Superior organization ability
  • Detail-oriented
  • Method marketing
  • Merchandising expertise
  • Merchandise displays
  • Skilled problem solver

Work Experiences

  • Provided prompt and courteous assistance to customers in person and over the phone.
  • Answered product questions using up-to-date sales and store promotions information.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Greeted them warmly and offered assistance with their purchases when customers entered the store.
  • Promoted company programs such as warranty sales and seasonal promotions to increase sales.
  • Assisted customers in choosing and customizing available items to meet their specific needs.
  • Trained 10 new salespeople each quarter.
  • Responded to customer calls in a timely and professional manner.
  • Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.

Summaries

  • Sporting Goods Sales Associate is a vivacious Sporting Goods Sales Associate who is well-versed in the latest fashion trends.
  • Sales, recruiting, and people management are among his specialties.
  • In the Retail, I'm looking for a new sales-oriented position.
  • Clear understanding of risk assessment and process improvement as well as risk assessment training.
  • Within Retail, senior Sporting Goods Sales Associate and outstanding performer in project management and performance reporting.
  • Strengths in client relations and strategic planning backed up by Retail training.
  • Sporting Goods Sales Associate is a multi-talented Sporting Goods Sales Associate who is consistently rewarded for planning and operational improvements.
  • Strong mathematical aptitude and a flexible schedule
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Initiated
  • Resolved product issue through consumer testing.
  • Contributed to a 15% drop in shoplifting through increased awareness and intervention measures.
  • Consulted
  • Solved
  • Managed
  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Reduced
  • Ensured
  • Researched

Affiliations

  • Attended Northwind Sporting Equipment Workshop and Training, 2018
  • Sporting Goods Industry Hall of Fame Academy
  • Society for Human Resource Management (SHRM) - Customer Relations Focus
  • Volunteered at framework for Sporting Goods Drive
  • Rotary International
  • Point of Sale Certification (POS) Holder
  • Retail Merchants Association (RMA) Affiliate
  • Lifelong Learners Initiative for Sports and Outdoor Merchandise
  • Freemason
  • Lions Club

Certifications

  • Certified Customer Experience (CCXP) by Customer Experience Professionals Association (CXPA)
  • Salesforce Certified Sales Cloud Consultant by Salesforce
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • Certified Visual Merchandiser (CVM) by Academy of Art University
  • Visual Merchandising Certification by Udemy
  • Certified Digital Marketing Professional (CDMP) by Digital Marketing Institute
  • SHRM Certified Professional (SHRM-CP)

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