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Skills

  • Business operations
  • Airfield safety
  • Environmental regulations compliance
  • Project organization
  • Aircraft weight and balance analysis
  • Cargo tracking software
  • Planning and coordination
  • Baggage handling process improvement
  • Crew leadership
  • Award-winning performance during peak periods

Work Experiences

  • Achieved results in just 2017.
  • Microsoft Excel was delivered to customer locations by me.
  • Achieved a 22% reduction in freight loss incidents.
  • Collaborated closely with cargo handlers to streamline offloading times and improve on-time delivery performance by 64%.
  • Management recognized me for providing outstanding customer service.
  • Adapted operations on short notice to meet sudden changes in flight schedules due to weather disruptions, maintaining 23% service levels.
  • Teach new team members how to always follow industry best practices and airfield safety protocols.
  • Assisted in the creation of framework procedures.
  • Worked with others to brainstorm new standard possibilities.
  • Was in charge of overseeing and managing the loading, unloading, and security of aircraft cargo.

Summaries

  • Managing the work of 10 employees while increasing productivity and streamlining processes is a plus.
  • System and method have a proven track record.
  • Accurately handling aircraft requirements is a success.
  • Air Ramp Supervisor and team leader with 12 years of experience in process settings.
  • Well-organized, accountable, and committed to providing high-quality, timely service.
  • Proficient in promoting initiative by leveraging project management and vendor management knowledge.
  • Spanish and Japanese are both fluent.
  • Experienced in overseeing cargo movements, as well as maintaining safety and security standards.
  • Experienced airport employee with exceptional team leadership, schedule management, and problem-solving skills.
  • Strong technical skills and experience in project management.

Accomplishments

  • Led an initiative to incorporate RFID tracking into luggage handling processes, reducing incidences of misrouted baggage by 18%.
  • Developed and implemented a training program that decreased onboarding times for new ramp employees by 9 days while improving overall safety measures.
  • Built strong relationships with both internal teams and external partners, resulting in a 26% improvement in collaborative problem-solving during high-stakes seasonal operations.
  • Optimized baggage management processes, lowering instances of lost luggage by 61% during seasonal traffic surges.
  • Guided a team through restructuring efforts that resulted in a 66% improvement in operational costs, focused on optimizing shift assignments and equipment usage.
  • Spearheaded initiatives that improved compliance with FAA guidelines, achieving a 43% audit success rate without major findings.
  • Led a cross-functional task force that reduced equipment downtime due to maintenance issues by 56%, ensuring more efficient ground crew operations.
  • Established more efficient ground-to-air communication systems, cutting average gate-to-takeoff time by 13%.
  • Developed KPIs and tracking systems that allowed for a 22% improvement in the monitoring of flight and ground crew activities, leading to more accurate planning.
  • Increased operational productivity by 60% by spearheading initiatives aimed at enhancing response times to ground crew calls.

Affiliations

  • Member, Air Freight and Logistics Professional Network method
  • Active member, International Federation of Freight Forwarders Associations (FIATA) system
  • Participant, Advanced Aircraft Weight and Balance Safety Standards Certification metric
  • Annual member, Airline Ramp Operations and Security Council category
  • Conference attendee, International Cargo Handling and Coordination Conference, category
  • Member, North American Airport Services Association (NAASA) process
  • Contributor, Safety and Compliance Standards Task Force, Air Cargo Section procedure
  • Board member, Sustainability in Air Transport Operations Program framework
  • Certified Green Aviation Solutions Advocate, Green Freight Network initiative
  • Member, Aircraft Operations Ground Handling Safety Group metric

Certifications

  • Certified Cargo Security Screener (CCSS)
  • Warehouse and Distribution Professional (WDP-Certified)
  • Air Cargo Advanced Marketing (IATA)
  • Airport Operations Supervisor Certification
  • SHRM Certified Professional (SHRM-CP)
  • OSHA 10-Hour Safety Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Commercial Driver's License (CDL) – Endorsement for Hazardous Materials
  • Certified Asset Management Professional (CAMP)
  • Hazardous Materials Handling Certification

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