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Skills

  • Problem resolution
  • Communications
  • HRIS (Human Resource Information System) management
  • Team building
  • Employee Satisfaction Surveys & Feedback Loops
  • Program management
  • Claim Management & Resolution
  • Pension Governance & Fiduciary Oversight
  • Open enrollment management
  • Data analysis

Work Experiences

  • Achieved full compliance with federal health care laws.
  • Completed implementation within 12 months.
  • Achieved cost savings of $9.
  • Made significant improvements to reporting processes, resulting in a 17% reduction in errors.
  • Conducted comprehensive benefits audits, identifying and correcting issues that resulted in a cost-saving of $11 in 2021.
  • Collaborated with standard to incorporate cutting-edge telehealth services, improving accessibility for remote employees.
  • Created flexible options for employees.
  • Looked for industry trends on social media and through online sources.
  • Boosted participation by 53%.
  • Achieved results in 2017.

Summaries

  • Director of Benefits is a multi-talented Director of Benefits who is consistently rewarded for planning and operational improvements.
  • Respectful and resilient thinker with a big-picture mindset.
  • Diplomatic, articulate, and decisive, with the ability to establish and maintain productive working relationships with both internal and external stakeholders.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 31% reduction in annual premiums.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Achieved results within 6 months.
  • Director of Benefits who is results-oriented and has experience structuring programs and administering benefits in a fair and equitable manner.
  • Scrum Master certified
  • Benefits plans and compensation frameworks were redesigned to align with the company's cost and quality goals.

Accomplishments

  • Worked closely with third-party administrators on health benefits outsourcing, improving service delivery and reducing administration costs by 41%.
  • Collaborated with finance and HR teams to streamline benefits cost forecasting, improving budget accuracy and reducing unexpected expenditures.
  • Streamlined the benefits administration process, automating common tasks and reducing manual efforts, resulting in a 66% increase in process efficiency.
  • Piloted a successful employee benefits feedback survey initiative, yielding a 28% response rate and identifying key areas for improvement.
  • Implemented a pension plan overhaul that reduced administrative time by 19% and improved the employee experience.
  • Collaborated with team of 10 in the development of method.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced healthcare administration time by automating benefits enrollment processes, resulting in a 30% improvement in efficiency.
  • Resolved product issue through consumer testing.
  • Initiated a vision and dental plan upgrade, increasing usage by 70% and improving overall employee satisfaction with the benefits package.

Affiliations

  • Employee Benefit Adviser Leadership Board
  • Rotary International
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • National Association of Professional Employer Organizations (NAPEO)
  • American Society of Safety Professionals
  • National Wellness Institute (NWI)
  • Jaycees
  • American Medical Informatics Association
  • Behavioral Science & Benefits Research Group

Certifications

  • Certified Plan Sponsor Professional (CPSP) - method
  • Life and Health Insurance License - [State-Specific Licensing Board, e.g. Oregon, 2015]
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Microsoft Certified Systems Engineer (MCSE)
  • Wellness Program Coordinator Certification - standard
  • Apple Certified Associate (ACA)
  • Certificate in Benefits Administration - program
  • Certified Public Accountant
  • ServSafe
  • CompTIA Security+

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