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Skills

  • CICS
  • Cross-functional team leadership
  • Issue resolution
  • Systems Integration
  • PC DOS
  • Ability to collect data
  • Data analysis
  • DR-DOS
  • Software lifecycles
  • Oracle

Work Experiences

  • Led new hire orientation sessions and coordinated on-the-job training.
  • Identified and resolved UNIX and Windows processing issues, as well as implemented solutions to improve company efficiency.
  • Provided staff training during demonstrations, meetings, conferences, and workshops.
  • Upper management was informed of all learning and performance objectives, schedules, and training assessments.
  • Provided methodologies for developing object-oriented software and designing efficient databases.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Reorganized the office and improved inter-departmental communication and data sharing.
  • Improved and streamlined the company's accounting and operations system.
  • Suggested technical feasibility solutions for new functional designs and options for improving technical object performance.
  • Led coaching, counseling, and feedback sessions on a daily, weekly, and monthly basis.

Summaries

  • Knowledgeable method Support Engineer who can adapt to a variety of situations and demands.
  • Strengths in strategic planning and stakeholder engagement backed up by Computers Software training.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Passionate about process improvement and eager to contribute to the field's knowledge base.
  • Skilled process Support Engineer with a track record of making a positive impact on process improvement through sound judgment and advanced technical knowledge.
  • Excellent sales and marketing skills, as well as the ability to manage product budgets.
  • Capable of leading teams and developing strategic plans for a variety of customer needs.
  • Reliable and dedicated, with the ability to improve efficiency and resolve issues quickly.
  • Data reviewer, recordkeeper, and project coordinator with 2 years of experience.
  • Developing and improving training programs for employees at all levels has proven to be a success.

Accomplishments

  • Program Requirements: Wrote program requirements which succeeded in procedure.
  • Led a cross-functional team of 7 to complete a company-wide software upgrade, reducing operational downtime by 31%.
  • Tracked project budgets continuously and resolved discrepancies before issues occurred, effectively saving over $11.
  • Reduced manual data entry by 46% by integrating automated data validation tools, leading to faster project completion and improved data integrity.
  • Negotiated vendor contracts that resulted in a 23% annual cost savings for the company.
  • Method Designed IT support strategy that clearly defined workflow between external clients, application teams, and infrastructure team.
  • Partnered with Lakeside Partners to optimize and automate reporting processes, reducing manual interventions by 65% in Jira.
  • Developed and managed a comprehensive employee retention strategy, reducing voluntary attrition by 39% within 2016.
  • Implemented an advanced project tracking system that provided real-time updates, reducing project oversight issues and improving reporting accuracy by 16%.
  • Developed and deployed a new performance review process that increased employee satisfaction by 36% and led to 26% lower turnover rates.

Affiliations

  • Association for Supply Chain Management (APICS)
  • LinkedIn Learning - Leadership Development Completion Program
  • Jaycees
  • International Institute of Business Analysis (IIBA) – Certified Business Analysis Professional
  • Tech Inclusion - Member
  • International Project Management Association (IPMA) - Certified Member
  • Lean Enterprise Institute - Certified Lean Practitioner
  • American Medical Informatics Association
  • National Council of Nonprofits – Member
  • Association for Software Development (ASD) - Member

Certifications

  • Certified Software Quality Engineer (CSQE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Network Security Professional (CNSP) — Harbor & Co.
  • Certified Information Systems Security Professional (CISSP) - Ironclad Systems
  • Certified ScrumMaster
  • CompTIA Project+
  • CompTIA Security+
  • Certified Ethical Hacker (CEH) - EC-Council
  • Apple Certified Associate (ACA)
  • Top Secret Security Clearance

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