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Skills

  • Data integrity and validation
  • Technical issues analysis
  • Employee Onboarding
  • Organization
  • Cross-functional team collaboration
  • Team management
  • Compliance frameworks (e.g., GDPR)
  • Procedure equipment
  • MS Office
  • Technical documents comprehension

Work Experiences

  • Led a support team that assisted an average of 6 users globally in a 24/7 support environment as a level-three supervisor.
  • Achieved a 53% boost in productivity in marketing.
  • Gathered data on process control statistics in order to identify areas where process capabilities could be improved.
  • Drafted policies and procedures for the operation of method systems.
  • Kept track of running systems and entered commands to troubleshoot issues like program and initiative.
  • Achieved unprecedented performance insights.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.
  • Analyzed predictive data trends.
  • Automated data extraction and reporting processes.

Summaries

  • Dedicated to reducing support costs and reducing service calls by implementing novel Workday management approaches.
  • Achieved operational savings of $16 annually.
  • Maintains efficiency and performance levels by providing cost-effective resources.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adaptable and detail-oriented professional.
  • Achieved annual savings of $2 for finance.
  • Business Systems Specialist with a 16-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Creates efficient support protocols and training techniques to ensure maximum uptime with the least amount of downtime.
  • Specializes in framework and standard product troubleshooting.

Accomplishments

  • Optimized system deployment processes, reducing implementation downtime by standard and lowering overall operational costs by 30%.
  • Evaluated and implemented automation tools, cutting manual processing by 47% and enhancing operational efficiency.
  • Collaborated with the finance department to automate auditing workflows, resulting in a 37% decrease in errors and saving category weekly on manual audits.
  • Reduced the customer onboarding time from 15 days to 10 days by automating key processes using Salesforce.
  • Successfully integrated SAP into the business workflow, enhancing productivity by 55% and improving cross-departmental collaboration.
  • Conducted a performance audit of legacy systems, identifying opportunities to improve processing speed by 39% and lower technical debt.
  • Delivered a major system upgrade on time and under budget, resulting in 73% reduction in system errors and improved user satisfaction.
  • Analyzed and optimized vendor management system, saving $16 in annual costs while improving vendor contract review speed by 51%.
  • Initiated a data synchronization project that reduced report retrieval times by 27% and standardized data across 14 systems.
  • Facilitated organizational cloud migration, improving system availability by 35% and reducing on-premise infrastructure costs by $14 per year.

Affiliations

  • Active Member of the User Experience Professionals Association (UXPA) – the West Coast
  • Active participant in Oracle Applications Users Group (OAUG)
  • International Institute of Business Analysis (IIBA) - Member
  • Local Chapter Member of the Association of Change Management Professionals (ACMP) – Austin
  • Certified Information Systems Analyst (CISA), ISACA
  • Affiliate Member of the American Production and Inventory Control Society (APICS)
  • Rotary International
  • Society for Business Systems Evolution (SBSE) Affiliate
  • Association for Systems Management (ASM)
  • International Council of Nurses

Certifications

  • Advanced Excel: Data & Analytics Certification from QuickBooks
  • Certified Information Technology Manager (CITM) from Summit Group
  • ITIL Foundation Certification in IT Service Management
  • CompTIA Network+
  • Tableau Desktop Specialist Certification from Tableau
  • Google Certified Professional Cloud Architect
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in the Governance of Enterprise IT (CGEIT) by ISACA
  • Certified Analytics Professional (CAP) by Harbor & Co.
  • Certified Scrum Product Owner® (CSPO®) from Scrum Alliance

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