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Skills

  • Event coordination and execution
  • Ancillary revenue development
  • Cross-departmental communication
  • Collaboration with external vendors and partners
  • Project organization
  • Energy efficiency initiatives
  • Complaint handling and resolution
  • Team building
  • Budget oversight and management
  • Relationship development

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Booked large groups for weddings, seminars, conferences, and other events at the best rates available.
  • Achieved a 42% reduction in room cleaning time.
  • Was in charge of the day-to-day operations of a brand new 5-room hotel with a staff of 17.
  • Championed digital marketing initiatives.
  • Compared to traditional methods.
  • Achieved a 43% increase in bookings.
  • Audited cash flow systems, identifying inefficiencies and discrepancies that led to a recovery of $11 in revenue annually.
  • Collaborated with local transport services, increasing guest convenience and satisfaction, with rideshare utilization rising by 61%.
  • Completed the project under budget by $5.

Summaries

  • Boosted productivity by 49%.
  • Achieved 62% improvement in cleanliness ratings.
  • Accelerated renovation projects.
  • Achieved a 82% reduction in response times.
  • Accomplished Hotel Operations Manager.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Hotel manager who is passionate about providing excellent service to all of her guests.
  • Automated and coordinated have a history of driving company growth.
  • Achieved savings through efficient vendor negotiations.
  • Hotel Operations Manager with 2 years of successful budget management and strategic planning experience.

Accomplishments

  • Trained and mentored a diverse team of 2 employees, resulting in a 40% improvement in team efficiency and guest feedback.
  • Collaborated with the marketing team to create targeted promotions that increased mid-week occupancy by 80%.
  • Maintained average occupancy at 18% during shoulder seasons by collaborating with local businesses to boost midweek bookings.
  • Monitored and analyzed staff performance, ensuring adherence to both service standards and budgetary goals, leading to a 64% efficiency gain.
  • Introduced proactive maintenance schedules, decreasing unexpected repairs by 48% in the first year.
  • Successfully handled staffing during peak seasons by managing scheduling and hiring needs, leading to zero disruptions in service.
  • Directed a property-wide renovation project while maintaining full operations, successfully increasing property value by 32%.
  • Collaborated with team of 9 in the development of method.
  • Led the implementation of a new inventory management system, improving accuracy and saving approximately 2 labor hours per month.
  • Resolved escalated customer complaints through personal intervention, contributing to an overall guest satisfaction rating of 84%.

Affiliations

  • Institute of Environmental Management and Assessment (IEMA)
  • Safe Hotels Alliance
  • Freemason
  • American Medical Informatics Association
  • Professional Convention Management Association (PCMA)
  • International Council of Nurses
  • Lions Club
  • American Hotel & Lodging Association (AHLA)
  • Leadership in Energy and Environmental Design (LEED) Certification
  • International Society of Hospitality Consultants (ISHC)

Certifications

  • CompTIA Network+
  • Certified Hospitality Trainer (CHT)
  • Property Management Systems Training (PMS) from Workday
  • Certified Professional in Training and Development (CPTD)
  • Certified Event Planning Specialist (CEPS)
  • Apple Certified Associate (ACA)
  • Hospitality Operations Certificate from Northwind
  • Certified Public Accountant
  • Advanced Customer Service Management Certification
  • OSHA Hospitality Industry Safety & Health Certification

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