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Skills

  • Office and staff streamlining
  • Vendor interaction
  • Front desk optimization
  • Emergency preparedness planning
  • Compliance with industry regulations
  • Energy efficiency initiatives
  • Event coordination and execution
  • Performance metrics analysis
  • Employee recruitment and onboarding
  • Policy and procedure adherence

Work Experiences

  • Achieved a 43% increase in bookings.
  • Championed digital marketing initiatives, which saw online bookings increase by 54% compared to traditional methods.
  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Booked large groups for weddings, seminars, conferences, and other events at the best rates available.
  • Boosted repeat business by 75%.
  • Achieved a $3 yearly reduction in overtime expenses.
  • Compared to traditional methods.
  • Achieved a 17% reduction in reported incidents.
  • Certified in OSHA.
  • Boosted staff motivation.

Summaries

  • Team player with the ability to provide outstanding customer service.
  • Looking for a job in the hospitality industry where I can provide excellent service.
  • Achieved top rating among all properties in Austin.
  • Achieved savings through efficient vendor negotiations.
  • Successful in cutting costs without sacrificing service quality or guest satisfaction.
  • Experience in hotel management positions at high-end resorts with a strong focus on customer service.
  • Achieved consistent service objectives.
  • Boosted property profitability.
  • Achieved a 82% reduction in response times.
  • Completed 18-room revamps two years ahead of schedule.

Accomplishments

  • Introduced proactive maintenance schedules, decreasing unexpected repairs by 48% in the first year.
  • Oversaw daily operations of a 8-room hotel, consistently achieving occupancy rates above 58%.
  • Resolved escalated customer complaints through personal intervention, contributing to an overall guest satisfaction rating of 84%.
  • Leveraged key local and national partnerships to increase group bookings, contributing to a revenue uplift of $7.
  • Monitored and analyzed staff performance, ensuring adherence to both service standards and budgetary goals, leading to a 64% efficiency gain.
  • Evaluated and improved security protocols, leading to a 33% reduction in guest-related incidents year-over-year.
  • Achieved the highest customer satisfaction rate in 2016 by implementing new guest service initiatives across 2 departments.
  • Led the implementation of a new inventory management system, improving accuracy and saving approximately 2 labor hours per month.
  • Initiated staff retention programs that decreased turnover by 45% and improved team morale.
  • Trained and mentored a diverse team of 2 employees, resulting in a 40% improvement in team efficiency and guest feedback.

Affiliations

  • Lions Club
  • Institute of Hospitality (IOH)
  • National Association of Social Workers
  • Society of Women Engineers
  • Certified Hotel Administrator Program (CHA - AHLA)
  • International Hotel & Restaurant Association (IH&RA)
  • Rotary International
  • American Society of Safety Professionals
  • Certified Revenue Management Executive (CRME)
  • Hotel Management Platform Training Certification – Tableau

Certifications

  • Certified Event Planning Specialist (CEPS)
  • Project Management Professional (PMP)
  • Hotel Revenue Optimization Expert Certification
  • Google Certified Professional Cloud Architect
  • Advanced Customer Service Management Certification
  • Leadership and Governance in the Hospitality Industry
  • Hospitality Operations Certificate from Northwind
  • Revenue Management Certification from Lakeside Partners
  • Cisco Certified Network Associate (CCNA)
  • Front Office Operations Management Certificate

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