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Skills

  • Organization
  • Cross-departmental collaboration
  • First Aid/CPR
  • Customer service
  • Scheduling & Calendar Management
  • Mentoring & Coaching
  • Student records management
  • Data-driven decision making
  • Communications
  • Performance metrics analysis

Work Experiences

  • Converted inquiries to active enrollment.
  • Collaborated with internal and external auditors.
  • Benefited over 3 graduating seniors.
  • Created detailed documentation of best practices.
  • Collaborated with academic departments to establish a bi-annual assessment of registration procedures, resulting in 46% fewer registration bottlenecks.
  • Kept the institution financially sound by keeping detailed records and tracking expenses.
  • Collaborated with IT on system updates.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Oversaw the delivery of framework project by program team, which resulted in framework.
  • Collaborated with program customers to determine their needs and deliver procedure service.

Summaries

  • To ensure program success, cultivate long-term relationships with students and staff.
  • Cut enrollment processing times by 59%.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior School Registrar and outstanding performer in quality assurance and vendor management.
  • Achieved a 49% reduction in clerical errors.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted operational efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative leader with a background in reducing clerical errors by 51%, emphasizing accuracy, compliance, and departmental accountability.
  • Adept at streamlining administrative operations, reducing clerical bottlenecks by 45% through cross-departmental collaboration initiatives.

Accomplishments

  • Designed and executed an early-bird registration campaign, increasing early registration by 45%, resulting in reduced workload for administrative staff.
  • Collaborated with academic departments to refine course scheduling, eliminating scheduling conflicts for 17 students per semester.
  • Spearheaded the modernization of registration systems, integrating ServiceNow and reducing student wait times by 57%.
  • Documented and resolved framework which led to program.
  • Mediated student disputes related to class registration, achieving a resolution rate of 44% within 12 days.
  • Led a customer satisfaction survey initiative, analyzing feedback and implementing changes that boosted student satisfaction by 45%.
  • Implemented a FERPA-compliant records management system that ensured complete student data confidentiality and reduced manual errors by 20%.
  • Championed cross-departmental workshops to better align registration processes with departmental needs, reducing registration-related disputes by 85%.
  • Successfully piloted a paperless transcript request system, serving 13 students and receiving 44% positive feedback.
  • Created an automated alert system to notify students of impending registration deadlines, boosting on-time enrollment by 36% points within 2015.

Affiliations

  • International Institute of Business Analysis (IIBA)
  • National Association of Student Personnel Administrators (NASPA)
  • Educational Technology and Mobile Learning Association
  • Freemason
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • Lions Club
  • Association for Computing Machinery
  • School Superintendents Association (AASA)
  • Information Systems Audit and Control Association (ISACA)

Certifications

  • Program Management Certification: Higher Education from Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • ServSafe
  • Certified in Vendor Management for SaaS Platforms - standard
  • Certified Public Accountant (CPA)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Principles of Enrollment Management Certificate - AACRAO
  • Compliance & Accreditation Professional Certification - procedure

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