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Skills

  • Multicultural student support
  • Event Coordination for Registrations
  • Process automation
  • Effective Written & Verbal Communication
  • Database Management & Reporting
  • Strategic planning
  • Early-Bird Registration Campaign Design
  • Team building
  • Registration System Implementation
  • Digital transformation leadership

Work Experiences

  • Achieved no reported data breaches over 11 years.
  • Achieved a 22% reduction in processing time.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with academic departments to establish a bi-annual assessment of registration procedures, resulting in 46% fewer registration bottlenecks.
  • Conducted mandatory training for 2 staff.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Increased school registrations by over 4% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Collaborated with internal and external auditors to ensure a 43% error-free audit of student financial aid records.
  • Accomplished this over a 17-year period.

Summaries

  • Adept at resolving discrepancies.
  • Conducted procedural assessments.
  • School Registrar with 8 years of successful cross-functional collaboration and client relations experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Complied with federal, state, and institutional regulations.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 49% reduction in clerical errors.
  • Costs were consistently reduced while profits were increased.
  • Adept at streamlining administrative operations.

Accomplishments

  • Implemented conflict-resolution strategies to handle student registration disputes, reducing grievance escalations by 5%.
  • Facilitated the standardization of course registration across multiple campuses, maintaining accuracy in records for over 17 students.
  • Implemented a FERPA-compliant records management system that ensured complete student data confidentiality and reduced manual errors by 20%.
  • Established a comprehensive registrar audit system, ensuring 100% compliance with state educational standards in 2017.
  • Documented and resolved framework which led to program.
  • Collaborated with the IT department to drive the adoption of a new student self-service portal, increasing its usage by 60% within 2023.
  • Played a key role in achieving accreditation renewal by auditing and preparing registration-related documentation for external review.
  • Revised and streamlined processes for student verification requests, cutting response times by 33% and boosting service satisfaction.
  • Enhanced the graduation clearance process, reducing processing time by 56%, directly benefiting over 2 graduates annually.
  • Spearheaded the modernization of registration systems, integrating ServiceNow and reducing student wait times by 57%.

Affiliations

  • Association of Information Technology Professionals
  • Society for Human Resource Management (SHRM) - Relevant for managing registration teams/projects
  • Association for the Assessment of Learning in Higher Education (AALHE)
  • Rotary International
  • National Academic Advising Association (NACADA)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • International Association of University Registrars
  • Association of Independent School Admission Professionals (AISAP)
  • National Education Association (NEA)

Certifications

  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Oracle PeopleSoft Certified Professional (Registrar Module)
  • Google Certified Professional Cloud Architect
  • Certified Specialist in School Administration and Policy - Georgia
  • Microsoft Certified Systems Engineer (MCSE)
  • Leadership in Student Information Systems Certificate - Northwind
  • Educational Records Management Professional (ERMP) Certification - Chicago
  • Higher Education Technology Management Certificate - EDUCAUSE
  • Certified Student Lifecycle Management Professional - metric

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