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Skills

  • Conflict resolution
  • Multicultural student support
  • Data Integrity & Accuracy
  • Workflow Optimization
  • Customer service
  • Operational improvement
  • Scheduling & Calendar Management
  • Team building
  • Relationship development
  • Performance improvement strategies

Work Experiences

  • Achieved a 9% reduction in student grievances.
  • Analyzed student trends.
  • Oversaw the delivery of framework project by program team, which resulted in framework.
  • Collaborated with internal and external auditors to ensure a 43% error-free audit of student financial aid records.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a customer satisfaction rate of 52% among alumni.
  • Assured adherence to FERPA regulations by conducting mandatory training for 3 staff and ensuring compliance across all student-facing departments.
  • Collaborated with financial and academic staff.
  • Had an excellent attendance record and was always on time for work.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.

Summaries

  • Complied with federal, state, and institutional regulations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer service-focused School Registrar.
  • Clear understanding of workflow optimization and data analysis as well as workflow optimization training.
  • Communications expert with a talent for revamping processes, increasing prospective-to-active enrollment conversation rates by 10%.
  • Collaborative leader with a focus on accuracy.
  • Cut enrollment processing times by 59%.

Accomplishments

  • Implemented a FERPA-compliant records management system that ensured complete student data confidentiality and reduced manual errors by 20%.
  • Conducted data-driven analysis of student retention patterns, resulting in an overall increase in re-enrollment rates by 70%.
  • Played a key role in achieving accreditation renewal by auditing and preparing registration-related documentation for external review.
  • Successfully piloted a paperless transcript request system, serving 13 students and receiving 44% positive feedback.
  • Implemented conflict-resolution strategies to handle student registration disputes, reducing grievance escalations by 5%.
  • Established a comprehensive registrar audit system, ensuring 100% compliance with state educational standards in 2017.
  • Orchestrated efficient communication strategies across departments, reducing duplicate registrations and minimizing errors by 36%.
  • Enhanced the graduation clearance process, reducing processing time by 56%, directly benefiting over 2 graduates annually.
  • Developed best practices for data entry and recordkeeping, reducing registration entry errors by 61% and ensuring greater data accuracy.
  • Developed and implemented a department-wide customer service strategy, reducing student complaints by 48%.

Affiliations

  • American Medical Informatics Association
  • International Council of Nurses
  • SUNY Council of Chief Enrollment Management Officers
  • International Association of University Registrars
  • Project Management Institute
  • American Society of Safety Professionals
  • Intercollegiate Registrars and Admissions Officers (ICRAO)
  • School Superintendents Association (AASA)
  • Association for Computing Machinery
  • Association of Information Technology Professionals

Certifications

  • National Association of College and University Business Officers (NACUBO) Professional Certification
  • Certified Data Management Professional (CDMP) - DAMA International
  • CompTIA A+ Technician
  • Leadership in Student Information Systems Certificate - Northwind
  • Educational Records Management Professional (ERMP) Certification - Chicago
  • Certified Specialist in School Administration and Policy - Georgia
  • ServSafe
  • Advanced Student Enrollment Platform Specialist Certification - category
  • Process Automation for Higher Education Professionals - standard Certification
  • Project Management Professional (PMP)

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