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Skills

  • Hardware evaluation
  • Product testing
  • Clerical support
  • Business operations
  • Project management
  • Problem resolution
  • Extremely organized
  • Data entry
  • First Aid/CPR
  • Stakeholder engagement

Work Experiences

  • Aimed at raising awareness about homelessness in Denver.
  • Created short- and long-term plans to help clients improve their programs.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 80% reduction in youth homelessness.
  • Worked with department heads to improve and correct services.
  • Achieved a 36% success rate in compliance audits.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Gave department employees authority and responsibility.
  • Achieved a 19% improvement in staff retention.

Summaries

  • A clear vision of the institution's goals that encourages collaboration and teamwork.
  • Within Community and Public Service, senior Director of Social Services and outstanding performer in data analysis and quality assurance.
  • Dedicated to learning, growing, and succeeding in Community and Public Service.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Clear understanding of performance reporting and workflow optimization as well as data analysis training.
  • Accomplished social services professional with expertise in managing high-risk clients and delivering community-focused solutions. Led a successful outreach campaign that increased client base by 73% across Atlanta.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Documented and resolved metric which led to procedure.
  • Advocated for policy-based changes in local ordinances, leading to an increase in resource allocation for low-income housing programs by 17%.
  • Increased client participation in support programs by 60% after spearheading outreach campaigns targeting underserved populations in Phoenix.
  • Spearheaded outcome-based evaluation models to enhance service follow-up, leading to a 65% increase in long-term success rates for former clients.
  • Successfully managed a 16% budget reduction by implementing strategic cost-saving initiatives without reducing the quality of services delivered.
  • Regularly met with public officials and community leaders, leading to the expansion of benefits for 14 families through legislative changes in 2019.
  • Regularly collaborated with process stakeholders to influence critical legislation that improved access to social services for over 16 families in 2021.
  • Resolved product issue through consumer testing.
  • Orchestrated multi-agency collaborations that secured over $11 in additional funding for programs serving category.
  • Coordinated integrated care teams to streamline case management, reducing service wait times by 58% and enhancing the client intake experience.

Affiliations

  • National Association for Rural Mental Health (NARMH)
  • National Human Services Assembly (NHSA)
  • Association of Information Technology Professionals
  • Collaborative Family Support Group, Mentorship Program Leader
  • Jaycees
  • Community Development and Social Impact Networks
  • National Network for Youth (NN4Y)
  • Council on Social Work Education (CSWE)
  • National Association of Social Workers
  • Partnership for Stronger Families and Community Engagement

Certifications

  • Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
  • Certification in Trauma-Focused Cognitive Behavioral Therapy (TF-CBT)
  • Certified in Family & Community Services (CFCS)
  • Cisco Certified Network Associate (CCNA)
  • Certified Crisis Intervention Specialist (CCIS)
  • Global Leadership and Management Certification for Social Services Professionals
  • Certificate in Program Monitoring and Evaluation for Social Services
  • Certified Community Action Professional (CCAP)
  • CompTIA Security+
  • Certified Public Accountant

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