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Skills

  • Client needs assessments
  • Data entry
  • Team Leadership
  • Relationship development
  • First Aid/CPR
  • Interdepartmental collaboration
  • Hardware evaluation
  • Supervision
  • Crisis intervention
  • Communications

Work Experiences

  • Conducted a preliminary and comprehensive assessment of consumers' social service needs.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Was in charge of QAPI-based performance improvement projects.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Created policies and procedures for the department that adhered to quality and performance standards.
  • Referred clients to the appropriate team members, community agencies, and organizations to meet treatment needs.
  • Looked at the content of service notes for descriptions that were representative of clients' reactions to specific services.
  • Advocated for policy changes.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Achieved Top Performer recognition for innovative program outcomes.
  • Among his accomplishments is the creation of a initiative app for use in the program industry.
  • Metric are well-understood.
  • Achieved a 81% improvement in case management outcomes.
  • Director with over 17 years of experience in the Community and Public Service.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Top-producing salesperson and industry expert in Community and Public Service.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.

Accomplishments

  • Achieved year-over-year increases in client retention by 21% through the refinement of case management processes and resource allocation.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of process.
  • Spearheaded outcome-based evaluation models to enhance service follow-up, leading to a 65% increase in long-term success rates for former clients.
  • Advocated for policy-based changes in local ordinances, leading to an increase in resource allocation for low-income housing programs by 17%.
  • Successfully managed a 16% budget reduction by implementing strategic cost-saving initiatives without reducing the quality of services delivered.
  • Negotiated contracts and created public-private partnerships resulting in 18 new collaborations to enhance service availability for at-risk populations.
  • Developed and implemented crisis intervention protocols that resulted in a more rapid response to emergency situations, decreasing incident resolution times by 17%.
  • Led efforts to improve client satisfaction ratings by 29% through ongoing staff training on trauma-informed care and effective communication strategies.
  • Led the integration of culturally responsive practices that aligned with the diversity of the Atlanta community, improving service satisfaction scores by 66% points.

Affiliations

  • Rotary International
  • Society of Human Resource Management
  • National Association for Rural Mental Health (NARMH)
  • Local Advisory Council on Homelessness for Portland
  • Project Management Institute
  • Coalition for Juvenile Justice (CJJ)
  • United Way Social Services Collaborative
  • National Network for Youth (NN4Y)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified in Case Management (CCM)
  • Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
  • Certified in Volunteer Administration (CVA)
  • Certified Public Accountant
  • Certificate in Public Policy Analysis
  • Certified Public Accountant (CPA)
  • Certified Leadership & Executive Coach (CLEC)
  • Certified Nonprofit Professional (CNP)
  • Licensed Clinical Social Worker (LCSW)
  • SHRM Certified Professional (SHRM-CP)

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