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Skills

  • Organization
  • Problem resolution
  • Team management
  • Team building
  • Budgets
  • Pipeline management
  • Market research
  • Client-Focused Problem Solving
  • Appraisals
  • Contract negotiation for residential clients

Work Experiences

  • Achieved an average deal size of $15.
  • Achieved results within two years.
  • Acted as a liaison between buyers and sellers for over 11 homes in 6 months, resulting in sales of over $7.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Achieved a 28% improvement in top-line revenue.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Boosted customer base by 17 clients.
  • Achieved seamless service activations.
  • Oversaw the delivery of standard project by procedure team, which resulted in program.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Clear understanding of stakeholder engagement and quality assurance as well as budget management training.
  • Adapted sales strategies to boost market share.
  • Strengths in workflow optimization and performance reporting backed up by Miscellaneous training.
  • Achieved sustained revenue growth.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 74% above targets.
  • Accomplished this within two years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Trained in the use of Workday and knowledgeable about local markets.
  • Achieved 83% growth in the residential market.

Accomplishments

  • Established high-quality service benchmarks with vendors, decreasing service-related complaints by 24%.
  • Co-led the introduction of a new customer loyalty program, which boosted customer referrals by 27% in 2019.
  • Achieved sales conversion rate of 82% by focusing on personalized client solutions and overcoming objections with innovative problem-solving.
  • Designed and continuously improved client education materials, resulting in a 18% improvement in customer comprehension of service features.
  • Utilized Workday to integrate CRM systems with marketing tools, resulting in a 64% improvement in lead-to-conversion efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the implementation of an automated sales pipeline, reducing client follow-up time by 21% and improving response times by 4 hours.
  • Collaborated with operations to streamline service activation flows, decreasing service setup delays by 3 hours.
  • Directed efforts in streamlining on-boarding of new customers, resulting in a 82% decrease in time-to-service activation.
  • Assisted in developing monthly sales reports that identified 10 new growth opportunities, leading to 54% sales growth.

Affiliations

  • National Association of Social Workers
  • Salesforce Trailblazer Community
  • National Association of Home Builders (NAHB)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Institute of Sales Management (ISM)
  • American Medical Informatics Association
  • International Sales and Marketing Association (ISMA)
  • Customer Experience Professionals Association (CXPA)
  • Property Management Association (PMA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Customer Success Manager (CSM) Certification – Summit Group, 2016
  • Certified Business Development Executive (CBDE) - Cedar Works, 2021
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP), 2021
  • Facebook Certified Digital Marketing Associate - 2024
  • Certified Market Research Professional (CMRP) – Marketing Research and Intelligence Association 2024

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