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Skills

  • Account portfolio management
  • Regulatory compliance
  • Sales forecasting
  • Business operations
  • Cross-functional team collaboration
  • High-value account negotiation
  • Appraisals
  • Sales strategy development
  • Process improvement
  • Communications

Work Experiences

  • Achieved a 28% improvement in top-line revenue.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.
  • Educated over 18 weekly clients on the buying and selling processes to improve customer satisfaction and understanding.
  • Accomplished this within the first 6 months.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Acted as a liaison between buyers and sellers for over 11 homes in 6 months, resulting in sales of over $7.
  • Achieved results over two years.
  • Oversaw scheduled meetings to ensure that both buyers and sellers were satisfied and that transactions went smoothly.
  • Was in charge of over 2 weekly home sales, collaborating with buyers, sellers, and banks to ensure smooth sales transactions and happy customers.
  • Helped sellers prepare for open houses by educating them, setting up documents and posters, and automated to improve first impressions.

Summaries

  • Addressed customer needs.
  • Adept at managing account portfolios for high-value residential clients, improving conversion rates and ensuring consistent client satisfaction.
  • Adept at managing account portfolios.
  • Within Miscellaneous, senior Residential Account Executive and outstanding performer in stakeholder engagement and risk assessment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Boosted portfolio value by 52%.
  • Built a successful referral program.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Residential Account Executive who is well-organized and knows a lot about method property sales and mortgage coordination.
  • Achieved a 26% improvement in client satisfaction.

Accomplishments

  • Improved upselling strategies for home-based services, contributing to a 59% increase in average transaction value across 17 account profiles.
  • Led the implementation of an automated sales pipeline, reducing client follow-up time by 21% and improving response times by 4 hours.
  • Surpassed quarterly revenue targets by 81% through data-driven sales forecasting and market trend analysis.
  • Designed and continuously improved client education materials, resulting in a 18% improvement in customer comprehension of service features.
  • Developed and executed a localized marketing campaign, resulting in 2 new customer sign-ups and a 57% boost in brand visibility.
  • Directed efforts in streamlining on-boarding of new customers, resulting in a 82% decrease in time-to-service activation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the regional marketing team to host 11 outreach events, contributing to a 42% growth in the customer base.
  • Resolved product issue through consumer testing.
  • Supported cross-functional teams in launching new services, contributing to 84% revenue growth from enhanced offerings.

Affiliations

  • Association of Professional Sales (APS)
  • Certified Real Estate Brokerage Manager (CRB)
  • National Apartment Association (NAA) - Residential Account Executives Division
  • Institute of Sales Management (ISM)
  • American Society of Safety Professionals
  • American Medical Informatics Association
  • International Sales and Marketing Association (ISMA)
  • International Customer Management Institute (ICMI)
  • Society for Marketing Professional Services (SMPS)
  • Residential Real Estate Council (RRC)

Certifications

  • Certified Revenue Strategy Professional (CRSP) - HSMAI, 2015
  • Certified Inbound Sales Professional - program (2020)
  • Professional Consultative Sales Certificate - Beacon Labs, 2016
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals (NASP), 2021
  • First Aid/CPR Certified
  • Sandler Sales Mastery Certification standard 2020
  • Advanced Negotiation Techniques Certification - Lakeside Partners, 2016
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Market Research Professional (CMRP) – Marketing Research and Intelligence Association 2024

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