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Skills

  • Handling high-priority client inquiries
  • Conflict resolution in team settings
  • Data Analysis for Process Improvement
  • Cataloging and shelving
  • Effective Multitasking
  • Customer service
  • Team leadership and supervision
  • MS Office
  • Reference assistance
  • Advanced proficiency in program

Work Experiences

  • Assisted in processing 17 client appointments by maintaining clerical records, resulting in enhanced time efficiency and reduced wait time by 48%.
  • Organized the circulation desk, which had a total of 13 books and periodicals to check out.
  • Assisted with onboarding 2 new employees.
  • Had an excellent attendance record and was always on time for work.
  • Assisted in creating user guides and other documentation for Asana, ultimately used to train over 12 employees globally.
  • Achieved this in 2016.
  • Coached newly hired student workers on quality assurance.
  • Automated manual processes.
  • Contributed to the development of a marketing strategy that increased outreach by 68% across SAP.
  • Collaborated with cross-functional teams.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at coordinating diverse student teams, bringing hands-on leadership to daily supervision and ensuring adherence to safety guidelines for 10 students with conflict resolution expertise.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with departments.
  • Achieved high user satisfaction rates.
  • Automated processes.
  • Collaborative Summer Student Assistant with cross-functional team experience, supporting the roll-out of Workday to 10 users, offering comprehensive guidance and achieving high user satisfaction rates.
  • Contributed to a 39% increase in project completion rates.
  • Boosted employee engagement by 16% within 2015.
  • Contributed to smoother workflow completions.

Accomplishments

  • Compiled and synthesized department data for quarterly reports, which were presented to senior leadership for strategic decision-making.
  • Utilized strong program skills to assist international clients with inquiries, improving customer experience ratings by 43%.
  • Provided frontline technical support resolving 34% of helpdesk tickets on first interaction using Salesforce.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and maintained technical documentation for Microsoft Excel, ensuring it was used to train over 6 employees globally.
  • Resolved product issue through consumer testing.
  • Led weekly meetings with cross-functional teams to ensure project alignment, reducing miscommunication incidents by 40%.
  • Optimized team scheduling through effective calendar management, increasing department productivity by 20% %.
  • Maintained strict confidentiality while managing multiple administrative tasks, from file organization to client communications.
  • Applied data analysis skills to identify inefficiencies in workflow optimization, implementing solutions that saved the team 18 hours per week.

Affiliations

  • National Business Honor Society
  • Volunteer at Local Women’s Shelter - procedure
  • College Activities Board (CAB)
  • Project Management Institute
  • Young Professionals Network (YPN)
  • Gamma Iota Sigma - Risk Management & Insurance Fraternity
  • Future Business Leaders of America (FBLA)
  • Association for Supply Chain Management (APICS)
  • Association of College Unions International (ACUI)
  • Lions Club

Certifications

  • ServiceNow Certified System Administrator
  • Certified Data Management Professional (CDMP) by DAMA International
  • Certified in Microsoft Teams Essential Training
  • Salesforce
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Systems Security Professional (CISSP) by Meridian
  • Zoho CRM Administrator Certification 2019
  • Excel for Business Analysis by Cedar Works

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