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Skills

  • Customer service
  • MS Office
  • POS system utilization
  • Team building
  • Budgets
  • Customer Service Operations
  • First Aid/CPR
  • Merchandising strategy
  • Employee retention strategies
  • Employee engagement and motivation

Work Experiences

  • Aligned product positioning accordingly.
  • Achieved 63% month-over-month growth.
  • Actively monitored competitor pricing strategies and adjusted department offerings, maintaining competitive local market positioning.
  • Taught newly hired Hardlines Department Managers how to upsell using strategic planning and stakeholder engagement, boosting job expertise within several months.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 17% increase in efficiency.
  • Coached a 16-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Created a task schedule for Hardlines Department Managers based on their individual strengths and knowledge of stakeholder engagement.
  • Achieved first access to limited-edition HubSpot.
  • Achieved satisfied resolutions.
  • Achieved company-wide performance targets.

Summaries

  • Willing to put team leadership knowledge to work for a well-established company in the Miscellaneous sector.
  • Hardlines Department Manager with 17 years of experience supervising employees in metric environments.
  • Achieved a 53% year-over-year profit increase.
  • Adept at implementing real-time inventory systems.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.
  • Accomplished in mentoring staff and delivering employee training that resulted in integrated teamwork, with over 9 new hires thriving in key performance indicators within the first year.
  • Adept at coordinating merchandise.
  • Achieved a 21% increase in revenue during peak sales periods.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved an 16% increase in profitability.

Accomplishments

  • Reduced departmental costs by introducing inventory management software, saving the company $6 on yearly operational expenses.
  • Monitored and analyzed daily and weekly sales metrics, increasing overall profitability by 21% through timely adjustments.
  • Collaborated on store layout redesigns, which increased foot traffic by 75% and contributed to a lift in sales revenue.
  • Mentored junior staff members in leadership and product knowledge, preparing 16 employees for roles in management.
  • Created visual merchandising strategies that contributed to a growth of 62% in customer conversion rates.
  • Negotiated with suppliers, reducing product costs by $4 annually while maintaining or enhancing product quality standards.
  • Analyzed competitor initiatives, adjusting in-store strategies to outperform competitors by 58% in seasonal sales.
  • Developed seasonal sales strategies, increasing department revenue by 58% during key campaign periods.
  • Conducted competitive pricing analyses to adjust retail prices, which led to a 36% increase in competitive edge.
  • Collaborated with team of 3 in the development of procedure.

Affiliations

  • Consumer Brands Association (CBA)
  • Certified Retail Analytics Professionals (CRAP)
  • International Association of Business Communicators (IABC) – Retail Division
  • Association for Talent Development (ATD) – Retail Management Chapter
  • Jaycees
  • Council of Supply Chain Management Professionals (CSCMP)
  • Retail Merchandising and Marketing Association (RMMA)
  • Warehouse Education and Research Council (WERC)
  • Institute of Supply Management (ISM)
  • Society of Human Resource Management

Certifications

  • Retail Customer Engagement Specialist (RCES) by Lakeside Partners
  • Retail Analytics Certification by category
  • Project Management Professional (PMP)
  • Certified Store Operations Supervisor (CSOS)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce Certified Administrator
  • Certified Supply Chain Professional (CSCP) by APICS
  • CompTIA A+ Technician
  • Advanced Leadership in Retail Management by program

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