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Skills

  • Stakeholder relations
  • Budgets
  • Operational improvement
  • Phased global rollout planning
  • Communications
  • Agile project management methodologies
  • Team building
  • Data-driven decision making
  • Team management
  • KPI tracking and performance improvement

Work Experiences

  • Transported ServiceNow to one year customer locations.
  • Delivered critical system integrations.
  • Collaborated with technical and business teams.
  • Collaborated with the finance team to drive ERP integrations that resulted in a 66% reduction in manual invoice processing time.
  • Collaborated closely with both technical and business teams to deliver integrations on-time, improving project predictability by 85%.
  • Collaborated with teams in Raleigh.
  • Answered 15 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with teams in Seattle to ensure transparent communication during integration projects, resulting in timely adoption of new systems.
  • Achieved 22% improvement in customer engagement metrics.
  • Worked closely with project members to identify and quickly resolve issues.

Summaries

  • Aligned integration strategies with business objectives.
  • Within Miscellaneous, senior Integration Manager and outstanding performer in performance reporting and project management.
  • Integration Manager with 10 years of successful client relations and workflow optimization experience.
  • Achieved operational improvements of 68%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved 38% improvements in overall performance.
  • Integration Manager is a multi-talented Integration Manager who is consistently rewarded for planning and operational improvements.
  • Well-versed in the planning and deployment of budget management.
  • Achieved cost savings totaling $199,000 across multiple projects.
  • Integration Manager with 10 years of experience achieving ambitious goals in a difficult IT environment.

Accomplishments

  • Facilitated continuous system communication between ServiceNow and Jira, reducing data loss by 75%.
  • Designed system integration solutions that resulted in a 69% increase in cross-departmental collaboration.
  • Maintained integration KPIs, surpassing performance targets by 73% in 2021.
  • Collaborated with cross-functional teams to implement enterprise-wide system upgrades, boosting performance by 53%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Wrote detailed API documentation for external developers, simplifying future integration efforts by 33%.
  • Managed API integration projects that improved system compatibility, reducing errors by 37%.
  • Developed detailed integration plans for consolidating HubSpot and QuickBooks, delivering the project within 18 months and under budget.
  • Directed the successful implementation of cloud-based integrations, enhancing data accessibility in Austin and Phoenix.
  • Led the integration of Workday across 14 departments, increasing operational efficiency by 53%.

Affiliations

  • American Marketing Association
  • International Association of Administrative Professionals
  • IT Infrastructure Library (ITIL) Certification
  • Association of Change Management Professionals (ACMP)
  • Cloud Native Computing Foundation (CNCF) Membership
  • Jaycees
  • Lions Club
  • Society of Human Resource Management
  • Certified Information Technology Manager (CITM)
  • Agile Alliance Member

Certifications

  • Certified Cloud Security Professional (CCSP)
  • Salesforce
  • Salesforce Certified Integration Architecture Designer
  • CompTIA Cloud+ Certification
  • ServSafe
  • TOGAF 9 Certification: Certified Enterprise Architect
  • SAP Certified Application Associate for System Integration
  • Project Management Professional (PMP) by standard
  • CompTIA A+ Technician
  • Agile Certified Practitioner (PMI-ACP)

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