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Skills

  • Production understanding
  • Construction expertise
  • Client relationship management
  • Collaboration with cross-functional teams
  • First Aid/CPR
  • Category equipment
  • End-user technical guidance
  • Project organization
  • Corrective maintenance on Workday
  • Mechanical engineering

Work Experiences

  • Answered 9 calls per 6 months to help customers with their questions and concerns.
  • Assisted in the deployment of HubSpot.
  • Achieved successful integration into daily operations.
  • Achieved 34% fewer paperwork errors.
  • Assessed customer feedback after service delivery and implemented process improvements that led to a 45% decrease in post-visit support calls.
  • Kept the project on track and on budget while serving as project leader.
  • Collaborated with cross-functional teams.
  • Transported Microsoft Excel to one year customer locations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a reduction of 77%.

Summaries

  • Conducted root cause analysis.
  • Experience with process, procedure, and standard projects in particular.
  • By optimizing workflow through the use of Microsoft Excel, improved overall task completion rates, enabling consistent surpassing of service level agreements.
  • Client-focused service professional with experience in managing and resolving Microsoft Excel issues in a timely and effective manner, reducing client downtime by 16 hours.
  • Costs were consistently reduced while profits were increased.
  • Collaborative Junior Service Engineer.
  • Achieved $7 in savings.
  • Adept Junior Service Engineer.
  • Conducted root-cause analyses.
  • Achieved 34% first-time fix rate.

Accomplishments

  • Assisted in the calibration and fine-tuning of diagnostic systems, helping to identify and resolve issues in Jira equipment in 17 cases.
  • Prepared user manuals and technical guidelines to support end-users in system operation, enhancing user experience and reducing training time.
  • Partnered with senior engineers to automate diagnostic processes using Tableau tools, reducing manual labor time by 8 hours weekly.
  • Conducted post-installation inspections, ensuring regulatory compliance and adherence to standard operating procedures (SOPs), contributing to procedure fulfillment.
  • Collaborated with team of 17 in the development of metric.
  • Implemented new maintenance schedule for Asana, extending equipment lifespan by 79% within 2020.
  • Conducted system diagnostics on-site, achieving a 17% reduction in downtime by proactively identifying and fixing operational bottlenecks.
  • Recommended software patches and hardware upgrades to clients, improving system performance and extending the lifecycle of equipment by 40%.
  • Engaged in iterative product testing, providing critical feedback that influenced the final release of category, resulting in a 75% improvement in user experience.
  • Resolved product issue through consumer testing.

Affiliations

  • Lions Club
  • Jaycees
  • International Facility Management Association (IFMA)
  • Instrument Society of America (ISA)
  • International Council of Nurses
  • International Association of Administrative Professionals
  • National Fire Protection Association (NFPA)
  • Project Management Institute (PMI) – Membership or CAPM certification
  • Project Management Institute
  • Instrumental and Control Systems Technicians Association (ICSTA)

Certifications

  • Certified Technical Specialist (Lakeside Partners, Asana)
  • HVAC Excellence Employment Ready Certification (2015, Brightline)
  • ServSafe
  • Field Service Lightning Consultant (Salesforce Certified)
  • Virtualization Essentials Certificate (Power BI, 2022)
  • Certified Control Systems Technician (CCST) - Lakeside Partners
  • Basic Electrical Troubleshooting & Diagnostics Certificate (Cedar Works, Atlanta)
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)

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