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Skills

  • Clinical process knowledge
  • Business operations
  • Patient care delivery
  • Process improvement
  • Electronic Medical Record (EMR) systems
  • Clinical software troubleshooting
  • MS Office
  • Multidisciplinary team collaboration
  • Information systems improvements
  • Customer service

Work Experiences

  • Authored comprehensive user manuals and created e-learning modules that reduced onboarding times by 7 hours per new hire.
  • Analyzed clinical workflows and tailored application configurations to reduce user error rates by 52% in 2019.
  • Achieved 3 successful go-lives.
  • Aided early-stage and post-sales activities with product demonstrations, installation, and customer training.
  • Achieved a 26% reduction in administrative task time.
  • Achieved product adoption growth during 2020.
  • Advised healthcare providers on how to maximize use of Jira, leading to a $65,000 cost reduction within 12 months.
  • Assisted with testing and worked with the product engineering team to define clinical requirements.
  • Achieved a $235,000 cost reduction.
  • Achieved successful integrations over 2015.

Summaries

  • Clinical Applications Specialist recognized for outstanding training and support that contributed to sales growth, customer satisfaction, and product enhancement.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated with development teams.
  • Clinical Applications Specialist with a focus on virtual and on-site training, boosting clinical staff proficiency by 68% at various locations nationwide.
  • Achieved a 41% reduction in error rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved significant growth in adoption rates by 46% in 2024.
  • Subject Matter Expert and Lead Trainer for High-Value Customers and Global Accounts in ServiceNow.
  • Effectively collaborates with multidisciplinary teams to complete dynamic initiatives and improve health systems and care quality.
  • Clinical Applications Specialist with extensive experience in EMR systems.

Accomplishments

  • Trained 4 healthcare professionals on the new clinical applications platform, improving user adoption rates by 84%.
  • Reduced patient record search times by 61% through custom workflow optimizations for Electronic Health Record (EHR) systems.
  • Reduced reporting time for clinical audit compliance by 27% by automating manual data extraction processes at Summit Group.
  • Collaborated with team of 5 in the development of category.
  • Created user-friendly tutorials and quick-reference guides, reducing support inquiry calls by 19%.
  • Reduced patient appointment booking errors by 60% after optimizing scheduling workflows at procedure.
  • Monitored key metrics post-implementation to ensure the clinical software achieved 27% reduction in redundant tasks for end-users.
  • Established an e-learning platform for clinician training on updated applications, reducing on-the-job errors by 77% within the past year.
  • Analyzed system usage data for framework, generating custom reports that cut administrative slog by 64%.
  • Resolved product issue through consumer testing.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Toastmasters
  • American Medical Group Association (AMGA)
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Certification Commission for Healthcare Information Technology (CCHIT)
  • International Medical Informatics Association (IMIA)
  • Clinical Research Forum (CRF)
  • Association for the Advancement of Medical Instrumentation (AAMI)
  • National Association of Social Workers

Certifications

  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified Epic ClinDoc Application Specialist
  • Professional Certification in Healthcare Workflow Design 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Health Information Systems Certification Beacon Labs
  • Siemens Healthineers Clinical Applications Certification 2019
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • EpicCare Ambulatory Certification 2018

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