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Skills

  • Client consultation for wine pairings
  • MS Office
  • Customer engagement strategies
  • Program marketing
  • Customer service
  • First Aid/CPR
  • Strategic planning
  • Scheduling understanding
  • Program equipment
  • Cross-functional collaboration with chefs and sommeliers

Work Experiences

  • Achieved a 63% increase in repeat business.
  • Achieved a 23% increase in customer satisfaction surveys.
  • By reviewing business directories, building a database of leads, and coordinated, I was able to target potential clients.
  • Used Salesforce to keep track of important account and sales information in the company database.
  • Achieved 20% faster product availability.
  • Achieved results across two years.
  • Balanced stock accuracy with customer demand.
  • Coached staff on recommendatory skills.
  • Met with current and potential customers to assess their needs and make recommendations for the best method solutions.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.

Summaries

  • Upselling products to increase overall sales is a skill, and Power BI is a skill.
  • Wine Merchant with 11 years of successful project management and client relations experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proactive Wine Merchant with 8 years of experience perceiving and addressing customers' needs to generate sales.
  • Costs were consistently reduced while profits were increased.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Accomplished Wine Merchant known for curating portfolios of over 8 wines, generating substantial customer engagement and achieving a 85% increase in sales across multiple channels.

Accomplishments

  • Achieved ITIL which enhanced product curation capabilities, leading to a 76% growth in high-demand regional wines.
  • Implemented an advanced sales forecasting model that increased revenue predictability by 77% across all retail channels.
  • Collaborated with international wine distributors to introduce 6 new wine selections, increasing premium inventory by 15%.
  • Decreased wine waste by 35% after initiating staff training in proper wine handling and storage methods.
  • Built lasting relationships with key distributors, securing exclusive wine deals and increasing premium stock levels by 45%.
  • Trained 17 junior staff members in wine expertise and sales techniques, contributing to a 34% jump in customer satisfaction ratings.
  • Reduced supplier lead times by several months while maintaining stock levels and avoiding outages across 18 retail locations.
  • Took a lead role in expanding the fine wine portfolio, which boosted luxury wine sales by 78% year over year.
  • Designed and executed seasonal wine promotions that resulted in an increase in same-store sales by 33% during process.
  • Led the roll-out of CRM software, increasing sales conversion rates by 75% over a the past year period.

Affiliations

  • Affiliate of the Global Wine Database Association (2015)
  • Napa Valley Vintners Association
  • Lions Club
  • American Society of Safety Professionals
  • Toastmasters
  • International Council of Nurses
  • French Wine Society (Travel and Study Program)
  • Wine Marketing & Tourism Conference
  • Local Wineries Network (Columbus)
  • Wine & Spirit Education Trust (WSET, Lean Level 16)

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • French Wine Scholar (FWS) – 2020 – Wine Scholar Guild
  • SHRM Certified Professional (SHRM-CP)
  • Wine Business Strategies and Regulations Certificate – 2020 – Sonoma State University
  • Certified Sherry Educator – 2016 – Consejo Regulador
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Wine Club Manager Certificate – 2018 – Direct To Consumer Wine Services Academy
  • Advanced Wine Business Management Certification – 2017 – Sonoma State University

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