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Skills

  • Customer service expert
  • Data breach prevention strategies
  • First Aid/CPR
  • Communications
  • Customer service
  • Problem resolution
  • Organization
  • Data recovery
  • Supervision
  • Technical issues analysis

Work Experiences

  • Collaborated with cross-functional teams.
  • Boosted project management efficiency by 34%.
  • Assist with System Management applications.
  • Achieved Lean, demonstrating advanced capabilities in metric, which led to system, including a project that saved the company $8 annually.
  • Used workflow optimization and data analysis to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Collaborated with the software development team to resolve over 11 outstanding bugs, improving the overall user experience and system functionality.
  • Assisted in the formulation and testing of emergency failover protocols, reducing potential downtime in mission-critical applications by 75%.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Increased company revenue by 14% beyond several months targets by upselling products and services.
  • Achieved resolution within 6 months.

Summaries

  • Supporting hardware and software issues for method computer systems is a skillful IT Assistant.
  • Adept at developing IT asset tracking systems.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Achieved 28% fewer inbound support requests.
  • Advanced knowledge of inventory control systems.
  • Competent IT Assistant with experience assisting method users with a wide range of computer, mobile device, and peripheral equipment issues.
  • Achieved 62% user satisfaction.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Achieved a 45% improvement in device tracking.

Accomplishments

  • Configured security measures, including firewalls and encryption tools, to protect sensitive data for 8 users.
  • Utilized category to detect network latency issues and improved system response times by 56%, enhancing end-user experience.
  • Managed software licensing and compliance for over 3 users, maintaining adherence to industry regulations.
  • Mentored a team of 2 junior IT technicians, increasing issue resolution times by 29% by implementing structured training sessions.
  • Configured and deployed system workstations for 13 new employees, helping onboarding achieve 69% faster productivity.
  • Produced a comprehensive IT Knowledge Base that reduced internal tickets by 41% by allowing users to resolve recurring issues independently.
  • Collaborated with cross-functional teams to implement GDPR compliance policies, helping the company avoid potential fines exceeding $7.
  • Reduced network downtime by 84% by troubleshooting and patching framework vulnerabilities promptly after discovery.
  • Collaborated with a cross-functional team to implement new VPN rules, improving external employee connectivity security by 32%.
  • Completed ITIL Foundation certification in 2015 to improve adherence to IT project management best practices and service delivery.

Affiliations

  • Lions Club
  • Junior Tech Professionals Network
  • Association for Information Systems (AIS)
  • CompTIA
  • Microsoft Certified: Azure Fundamentals Certification
  • Cisco Certified Network Associate (CCNA)
  • Association for Information Technology Professionals (AITP)
  • Project Management Institute
  • International Association of Privacy Professionals (IAPP)
  • Information Technology Infrastructure Library (ITIL) Certification Program

Certifications

  • MTA: Windows Operating System Fundamentals
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+ Certification
  • Certified Information Systems Auditor (CISA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)
  • Certified Information Security Manager (CISM)
  • Google Cloud Certified - Associate Cloud Engineer
  • Google IT Support Professional Certificate

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