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Skills

  • Team management
  • Equipment installation skills for Workday
  • Process improvement
  • Customer relationship management
  • Reduction in response times
  • Installation for commercial clients
  • Emergency repair coordination
  • Field technician communication enhancement
  • Project organization
  • Standard equipment

Work Experiences

  • Achieved a 55% satisfaction rate.
  • Achieved zero safety incidents over 6 months.
  • Assisted senior engineers with deployment of ServiceNow machines.
  • Answered 5 calls per 18 months to help customers with their questions and concerns.
  • Assisted with the company-wide transition to a paperless work order system that improved efficiency and reduced service completion time by 82%.
  • Collaborated with customers to develop custom maintenance plans for high-use equipment, resulting in a 27% increase in customer satisfaction scores.
  • Coordinated with parts suppliers.
  • Oversaw the delivery of framework project by standard team, which resulted in category.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Completed Salesforce repairs under budget.

Summaries

  • Adept at cutting travel costs by $12.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Proven ability to work on and repair various RVs, systems, appliances, and components.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished Certified Service Technician.
  • Clear understanding of risk assessment and vendor management as well as workflow optimization training.
  • Certified Service Technician with over 11 years of experience.
  • Certified Service Technician is a multi-talented Certified Service Technician who is consistently rewarded for planning and operational improvements.
  • Award-winning Certified Service Technician with a track record of diagnosing complex electrical issues, reducing follow-up service calls by 35%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Reduced diagnostic lead times on Lakeside Partners equipment by streamlining preventative maintenance processes, improving repair efficiency by 29%.
  • Mentored a team of 10 junior technicians to increase the department’s first-time-fix rate by 22% within 2021.
  • Tackled complex troubleshooting cases on Cedar Works systems, contributing to a 81% improvement in customer satisfaction during 2018.
  • Diagnosed and resolved recurring faults in Adobe Creative Suite, preventing future service calls and reducing warranty repair costs by $9.
  • Utilized diagnostic tools to troubleshoot Lakeside Partners equipment issues, resolving 19% of cases on the first attempt.
  • Developed equipment training materials that led to a 77% increase in technician certifications within 2023.
  • Developed a rapid response procedure for hardware diagnostics on Meridian, leading to a 15% reduction in customer outage times.
  • Reduced emergency repair response times by 40% through improved coordination of on-call technicians during off-peak hours.
  • Collaborated with the sales team to provide post-installation technical support, increasing cross-sell opportunities for Salesforce by 77%.
  • Led technical workshops to enhance technician skill set on Power BI, resulting in a 62% reduction in service escalations.

Affiliations

  • International Association of Administrative Professionals
  • Energy Efficiency Consultant Certification (EECC) Holder
  • Certified Industrial Maintenance Technician (CIMT) Professional
  • Association of Information Technology Professionals
  • Society for Maintenance & Reliability Professionals (SMRP) Certification Holder
  • International Society of Certified Electronics Technicians (ISCET)
  • Lions Club
  • Toastmasters
  • Association for Computing Machinery
  • Jaycees

Certifications

  • Certified in Electrical and Air Conditioning Diagnostic Procedures
  • Lean Six Sigma Green Belt for Process Improvements
  • Building Performance Institute (BPI) Certification in Energy Efficiency
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Universal Retrofitting of HVAC Refrigerants Certification
  • Siemens Mechatronic Systems Certification Program (SMSCP)
  • Certified Electronics Technician (CET) - Journeyman
  • CompTIA A+ Technician

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