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Skills

  • Electrical system knowledge
  • Multi-site system deployment
  • Team management
  • Equipment installation skills for Workday
  • Energy efficiency upgrades
  • Project organization
  • Team building
  • Communications
  • Problem resolution
  • Standard equipment

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Accomplished this in 2017.
  • Collaborated with customers to develop custom maintenance plans.
  • Assisted with the company-wide transition to a paperless work order system that improved efficiency and reduced service completion time by 82%.
  • Completed work 15% faster than average.
  • Boosted repair completion rates.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Assisted senior engineers with the deployment and servicing of Workday machines, reducing downtime by 20% and improving team collaboration.
  • Transported Tableau to 6 months customer locations.

Summaries

  • Certified Service Technician focused on cost-saving solutions; reduced operational spending by $6 quarterly through remote technical support and troubleshooting.
  • Addressed concerns with personalized support.
  • Certified Service Technician is a multi-talented Certified Service Technician who is consistently rewarded for planning and operational improvements.
  • Achieved zero safety incidents over a several months.
  • Certified Service Technician with extensive experience.
  • Effective at communicating with customers to understand and meet their needs, as well as conducting thorough inspections and completing the necessary paperwork.
  • Costs were consistently reduced while profits were increased.
  • Adept at cutting travel costs by $12.
  • Ready to contribute 9 years of experience and pursue a position with room for advancement.
  • Certified in preventive maintenance.

Accomplishments

  • Enhanced preventive maintenance processes, resulting in a 58% increase in equipment uptime and reduced downtime for critical machinery.
  • Reduced emergency repair response times by 40% through improved coordination of on-call technicians during off-peak hours.
  • Managed the service schedule and ensured compliance with service level agreements, maintaining a 31% on-time completion rate.
  • Monitored customer satisfaction by conducting post-service surveys, achieving 76% positive feedback on resolution timeliness.
  • Collaborated with team of 14 in the development of initiative.
  • Played a critical role in updating equipment installation manuals, reducing technician reference time by 37% and decreasing error rates during installation.
  • Collaborated with the sales team to provide post-installation technical support, increasing cross-sell opportunities for Salesforce by 77%.
  • Tackled complex troubleshooting cases on Cedar Works systems, contributing to a 81% improvement in customer satisfaction during 2018.
  • Utilized diagnostic tools to troubleshoot Lakeside Partners equipment issues, resolving 19% of cases on the first attempt.
  • Coordinated team of 17 service technicians, resulting in a 37% increase in service productivity and first-time resolution rates.

Affiliations

  • American Marketing Association
  • Facilities Management Professional (FMP) Holder
  • Society of Women Engineers
  • American Productivity & Quality Center (APQC) Member
  • ANSI/ASSP Z10 Safety Management System Compliance
  • Electrical Apparatus Service Association (EASA) Access Program
  • Certified Electrical Safety Compliance Professionals (CESCP)
  • Energy Efficiency Consultant Certification (EECC) Holder
  • Certified Maintenance & Reliability Technician (CMRT) certification holder
  • Rotary International

Certifications

  • Forklift Safety and Operation Certification
  • Certified Electro-Mechanical Technician
  • Certified Public Accountant
  • ServSafe
  • Apple Certified Associate (ACA)
  • Tridium Niagara AX Certification in Building Management Systems
  • Universal Retrofitting of HVAC Refrigerants Certification
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)

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