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Skills

  • Covert Observation Techniques
  • Property protection
  • Employee training and development
  • Project organization
  • Patron security
  • Insurance billing
  • Compliance auditing
  • Security systems
  • Inventory management
  • Advanced Surveillance Technology Integration

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Advocated for real-time monitoring tools.
  • Achieved zero violations.
  • Assisted in a compliance audit.
  • Collaborated with compliance officers.
  • Achieved results over a 8-year period.
  • Assisted in the creation of method procedures.
  • Conducted regular risk assessments.
  • Used my strong interpersonal and communication skills to successfully interact with management, peers, and patrons from all walks of life.
  • Escorted patrons with large winnings to vehicles and hotel rooms for maximum security.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Performance reporting Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved zero violations in 2019 compliance audits.
  • Surveillance Shift Manager with team leadership and client relations abilities.
  • Strong technical skills and experience in process improvement.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Surveillance Shift Manager.
  • Achieved Lean accreditation.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Achieved a 15% improvement in surveillance officer proficiency.

Accomplishments

  • Led a cross-functional team to evaluate security weaknesses, resulting in a 28% reduction in common operational risks.
  • Managed and supervised a team of 4 surveillance officers, ensuring 24/7 operational coverage and compliance with both company and regulatory standards.
  • Trained and developed 2 team members on compliance and security standards, achieving ITIL recognition for the department.
  • Successfully led the migration of surveillance data to a cloud-based system, reducing physical storage costs by $16 annually.
  • Reduced customer disputes related to investigations by 75% through the adoption of more accurate and accessible surveillance footage review procedures.
  • Initiated data-driven continuous improvement projects that optimized incident response times, reducing delay in critical situations by 73% minutes.
  • Reduced operational expenses by $12 annually by introducing energy-efficient QuickBooks, streamlining the cost of surveillance systems.
  • Successfully negotiated a 71% discount with vendors for upgraded surveillance equipment, saving the company $18 in capital expenditures.
  • Led a successful recovery operation through real-time coordination after a major security breach, minimizing company asset losses to under $14.
  • Created rotational shift schedules that improved officer satisfaction rates by 75% and reduced overtime expenses by $10 annually.

Affiliations

  • Volunteer, Local Law Enforcement Collaborative Research Project
  • Earned Certificate, Integrity and Surveillance Best Practices from method
  • Past President, National Association of Casino Executives (NACE)
  • Safety Measures Presenter for National Gaming Regulatory Commission
  • Founder, Regional Security Professionals Network
  • Active Member, International Association of Professional Security Consultants (IAPSC)
  • Proactive Monitoring Specialist, Casino Security Chief Association Program
  • Delegate, Global Casino and Gaming Surveillance Expo 2022
  • Certified Member, Security Industry Association (SIA)
  • Completed Advanced Casino Security Operations Training at Phoenix

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Occupational Safety and Health Administration (OSHA) 30-Hour General Industry Certification
  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • Gaming Security and Surveillance Management Accreditation

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