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Skills

  • Classroom supplies ordering
  • Inventory management
  • Contract agreement preparation
  • Credit and collections
  • Faxing paperwork
  • Presentation design
  • Budget administration
  • Deadline driven
  • Textbook issuance
  • Payroll and budgeting

Work Experiences

  • Processed incoming mail and packages, sorting envelopes into bins for distribution to metric and system department employees.
  • Reviewed referrals and entered data into a client management database run by Jira to provide Senior Program Coordinator with critical lead information.
  • Helped with optimized by looking up information on framework, metric, and initiative.
  • Trained new employees on customer service policies and procedures to maintain operational consistency.
  • Used Tableau to create slick and engaging framework presentations.
  • Ensured
  • Oversaw data communications, managed client correspondence, and automated office operations.
  • Solved
  • Processed 5+ 18 months invoices for a 16+ employee organization while keeping accurate records.
  • Established

Summaries

  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.
  • Senior Program Coordinator with a 14-year track record of success in program development and day-to-day management.
  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Ambitious
  • Accurate and efficient at managing travel arrangements, file storage, and office functions.
  • Service-driven
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Detail-oriented clerical team member looking for work experience in the method industry.
  • Expert Senior Program Coordinator with PMP and Healthcare office and personnel management experience.
  • Smooth and professional telephone voice that can be used to expertly manage multi-line systems in high-pressure situations.

Accomplishments

  • Trained 15 temporary accounting administrative staff during tax season.
  • Resolved product issue through consumer testing.
  • Developed and monitored KPIs that consistently resulted in exceeding quarterly performance benchmarks by 19%, enhancing overall program effectiveness.
  • Completed payroll for staff of 8 direct reports.
  • Managed method area.
  • Earned “Outstanding Service Award” in 2015.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Data Entry: Reviewed and updated client correspondence files and scheduling database.
  • Developed a comprehensive risk mitigation plan that reduced program delivery risks by 43% over 2019 span while maintaining budgetary limits.

Affiliations

  • Project Management Institute
  • International City/County Management Association (ICMA) - Worked on collaborative governance and program coordination workshops.
  • Nonprofit Leadership Alliance - Strengthened nonprofit leadership skills through certification and development sessions.
  • American Society of Safety Professionals
  • Local Advisory Board - City of Chicago, system - Serving as a member advising on educational and training programs.
  • Society for Human Resource Management (SHRM) - Collaborated with HR professionals to design effective training and performance reviews.
  • Council for Advancement and Support of Education (CASE) - Active contributor to discussions on educational program funding and leadership.
  • International Association of Administrative Professionals
  • American Evaluation Association (AEA) - Utilized evaluation techniques learned through workshops to improve program outcomes.
  • International Association of Facilitators (IAF) - Invited member for skill development in group facilitation and conflict resolution.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Leadership and Organizational Strategy Certificate - standard
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Associate in Project Management (CAPM) – Project Management Institute
  • First Aid/CPR Certified
  • CompTIA Network+
  • International Association of Administrative Professionals: CPA
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce

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