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Skills

  • Grant report writing
  • Accounts payable / accounts receivable
  • Understanding of human resources
  • Transporting files
  • Administrative support
  • Human resource laws knowledge
  • Classroom supplies ordering
  • Advanced knowledge of technology
  • Presentation design
  • Conference planning

Work Experiences

  • Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members.
  • Accessed the appropriate computer screens and entered all sales orders correctly.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • Provided answers to questions about standardized policies, procedures, and regulations.
  • Administered payroll and handled payroll corrections to provide accurate payment to employees.
  • Planned all of the staff's domestic and internal travel, as well as all of their hotel and transportation needs.
  • Used Tableau to create slick and engaging framework presentations.
  • Directed clients to the appropriate personnel to resolve complaints or answer account-related questions.
  • Recommendation
  • Got better.

Summaries

  • Pragmatic
  • Senior Program Coordinator with a 14-year track record of success in program development and day-to-day management.
  • Customer service and engagement skills are exceptional in this motivated Administrative Assistant.
  • Streamlining method processes, determining appropriate solutions, and data analysis are all skills that this dynamic communicator possesses.
  • Professional Administrative Assistant with 10 years of experience in a variety of office settings.
  • Articulate
  • Service-driven
  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Strong customer service skills and the ability to resolve conflicts and issues
  • Bringing a comprehensive understanding of what it takes to run a high-quality program that achieves the desired outcomes.

Accomplishments

  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Collaborated with financial teams to reallocate resources resulting in a 23% decrease in overall operational expenditures.
  • Resolved product issue through consumer testing.
  • Travel Planning: Booked heavy domestic and international travel for department of 6.
  • Led employee training and development programs, increasing team efficiency by 69% and reducing turnover rates.
  • Achieved certification through the Tableau, procedure.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Accomplished category through metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Technology Affinity Group (TAG) - Focused on the integration of technology in nonprofit program management and impact measurement.
  • Association of Change Management Professionals (ACMP) - Implemented change management frameworks to improve operational efficiency.
  • American Society for Quality (ASQ) - Collaborated with quality professionals to standardize project processes.
  • International City/County Management Association (ICMA) - Worked on collaborative governance and program coordination workshops.
  • Society for Human Resource Management (SHRM) - Collaborated with HR professionals to design effective training and performance reviews.
  • Nonprofit Leadership Alliance - Strengthened nonprofit leadership skills through certification and development sessions.
  • American Society of Safety Professionals
  • Grant Professionals Association - Co-authored successful grant applications and participated in grant writing workshops.
  • Institute of Management Consultants USA - Engaged in knowledge-sharing activities to enhance program management strategies.
  • National Grants Management Association (NGMA) - Attended annual conferences to remain current on new trends in grants management.

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT) - ISACA
  • International Association of Administrative Professionals: CPA
  • Program Delivery Excellence Certificate - Ironclad Systems
  • Certified Event Planning Specialist - system
  • Certified Business Analysis Professional (CBAP)
  • Event Management & Planning Certification – system
  • Certified Information Systems Auditor (CISA) - metric
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • CompTIA Security+

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