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Skills

  • Ticket writing
  • Business operations
  • Electrical harness repair
  • Estimating repair timelines and costs
  • Complex mechanical diagnostics
  • Customer satisfaction improvement strategies
  • Calibrating systems
  • Electrical failure expertise
  • Inventory auditing
  • Scheduled services

Work Experiences

  • Achieved 73% compliance with 2020 emissions regulations.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed 3 more vehicle services than team average monthly.
  • Conducted professional training sessions on category.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Collaborated with inventory managers to reduce parts turnaround time by 30%, resulting in increased customer satisfaction.
  • Achieved Six Sigma specialized in diagnostics.
  • Achieved an average satisfaction rate of 81%.
  • Achieved OSHA specialized in diagnostics, increasing administrative efficiency by reducing paperwork and data entry errors.
  • Transported Power BI to 6 months customer locations.

Summaries

  • Committed to maintaining the highest standards of vehicle safety, ensuring full compliance with Six Sigma regulations through detailed pre- and post-inspections.
  • Certified Light Vehicle Mechanic.
  • Achieved a spotless safety record.
  • Collaborated with inventory teams.
  • Within Miscellaneous, senior Light Vehicle Mechanic and outstanding performer in project management and performance reporting.
  • Communicated with customers efficiently.
  • Certified Light Vehicle Mechanic specializing in hybrid and electric vehicle diagnostics, maintaining up-to-date compliance with 2024 emissions standards.
  • Adept in performing complete overhauls and engine rebuilds, contributing to a 43% reduction in repeat service issues for Power BI vehicles.
  • Consistently exceeded service targets.
  • Consistently recognized for enhancing shop revenue by identifying upsell opportunities, contributing to a revenue increase of $15 in three years.

Accomplishments

  • Optimized workflow and team performance, increasing the average number of vehicles serviced weekly by 40%.
  • Provided mentorship to junior mechanics, resulting in improved overall team productivity by 64%.
  • Achieved a 82% reduction in warranty claims by identifying and addressing repetitive service issues.
  • Communicated effectively with clients regarding repair options, leading to a 72% reduction in customer complaints.
  • Developed and delivered training on new diagnostic equipment, improving team efficiency by 60%.
  • Successfully serviced an average of 2 vehicles per week, reducing customer wait times and increasing satisfaction by 15%.
  • Executed troubleshooting for engine and transmission issues on 12 light vehicles, reducing maintenance costs by 79%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a team of 14 technicians to complete fleet maintenance services, improving operational efficiency by 71%.
  • Collaborated with internal teams to introduce an improved scheduling system, reducing service wait times by 53%.

Affiliations

  • Automotive Service Association (ASA) - Phoenix Chapter
  • National Automotive Technicians Education Foundation (NATEF) Accreditation
  • American Marketing Association
  • Automotive Maintenance Technician Guild
  • Gold Member of Automotive Parts Remanufacturers Association (APRA)
  • Affiliates of Boston Motor Vehicle Mechanics Trade Federation
  • Member of the Hybrid and Electric Vehicle Technology Alliance
  • Association of Information Technology Professionals
  • Technical Automotive Instructor Certification
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Instructor-Led Automotive Training - procedure Engine Systems
  • Certified Public Accountant (CPA)
  • International Automotive Technicians Network (iATN) Membership
  • Certified Business Analysis Professional (CBAP)
  • Certified Light-Duty Diesel Technician
  • Google Certified Professional Cloud Architect
  • Spare Parts Inventory Management Certification (Power BI)
  • Certified Collision Repair Technician (metric Certification)

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