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Skills

  • Merchandising strategies
  • Process improvement
  • Customer service
  • Marketing partnership development
  • Team management
  • Business operations
  • Vendor relationship management
  • Problem-solving in high-pressure environments
  • Inventory management and shrink reduction
  • Organization

Work Experiences

  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Helped customers by answering their questions and completing their requests.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Championed Whole Body brand awareness through active participation in in-store events, driving traffic to the department which led to a 24% increase in new customer acquisition.
  • Educated customers about promotions to increase sales.
  • Achieved 30% higher customer loyalty.
  • Achieved a 85% reduction in product shrink.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Achieved sales quotas exceeding 39% for 11 consecutive months.

Summaries

  • Accomplished Whole Body Associate Team Leader known for increasing team productivity by 61% through strategic scheduling and labor allocation.
  • Achieved a success rate of 81% in meeting daily revenue targets.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 25% improvement through innovative stock rotation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • 15 years of hands-on experience in team management.
  • Achieved results during initiative/2021.
  • Analyzed customer trends.
  • Sells initiative and process products while keeping up with changing industry trends and customer preferences.
  • Attracted a broader wellness-conscious customer base.

Accomplishments

  • Coordinated employee scheduling for optimized coverage, reducing labor costs by 57% while improving customer service response times.
  • Conducted inventory forecasting using past sales data, reducing overstock situations by 85%.
  • Developed and deployed a team-based incentive program that boosted team sales performance, surpassing sales goals by 41% for 3 consecutive months.
  • Reduced in-stock product discrepancies through enhanced stockroom organization and real-time inventory tracking technology.
  • Orchestrated training events for Whole Body associates focused on product knowledge, increasing staff expertise and boosting customer satisfaction.
  • Achieved operational improvements by reducing waste in the department by 7 lbs per month, resulting in better resource allocation.
  • Designed an in-store product sampling event that showcased a new product line, with 44% of attendees purchasing immediately.
  • Documented and resolved program which led to initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Piloted a vendor relationship program leading to 17 new in-demand products, facilitating a monthly sales boost of 48%.

Affiliations

  • Independent Natural Food Retailers Association (INFRA)
  • International Association of Administrative Professionals
  • American Marketing Association
  • International Council of Nurses
  • Organic Trade Association (OTA)
  • Sustainable Business Network of Portland
  • National Association of Nutrition Professionals (NANP)
  • Lions Club
  • Certified Employee Benefit Specialist (CEBS) Member Network 2020
  • Freemason

Certifications

  • Certified Leadership Coach (CLC) - system
  • Certified Dietary Supplement Specialist (CDSS) - category
  • Certified Customer Loyalty Professional (CCLP) - Loyalty360
  • CompTIA Network+
  • Certified Retail Manager (CRM) - National Retail Federation (NRF)
  • Natural Products Retailer Certification - Natural Products Association (NPA)
  • Salesforce
  • Certified Health Coach (CHC) - American Council on Exercise (ACE)
  • Certified Coaching Professional (CCP) - category
  • Whole Product Marketing Certification - process

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