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Skills

  • Team management
  • Marketing analytics tools
  • First Aid/CPR
  • Revenue generation strategies
  • Problem resolution
  • Supervision
  • Budgets
  • Stakeholder collaboration
  • CRM system implementation and optimization
  • Digital marketing campaigns

Work Experiences

  • Addressed student concerns effectively.
  • Achieved a 69% application submission improvement.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Aligned program offerings with market demand.
  • Attracted 27% more applicants.
  • Aligned student success goals with enrollment objectives.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Achieved a 40% decrease in course drop-out rate.
  • Authored training manuals for recruitment teams.

Summaries

  • Cross-functional team leader.
  • Consistently reduced registration gaps.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • Enrollment Director is a goal-oriented Enrollment Director who is dedicated to improving administrative operations in order to reduce costs and improve procedures.
  • Contributed to a $9 increase in tuition revenue in 2015.
  • Achieved measurable results.
  • Achieved 43% increase in enrollment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted enrollment by 73%.
  • Achieved a 71% improvement in first-to-college student admissions.

Accomplishments

  • Collaborated with team of 3 in the development of method.
  • Facilitated monthly workshops for the admissions team on enhancing communication techniques, which resulted in a 83% decrease in application processing errors.
  • Led a recruitment overhaul that resulted in a 19% increase in student retention rates from 2019 to 2018.
  • Tracked key enrollment metrics and visualized data using Jira, enabling data-driven adjustments that improved overall team performance.
  • Resolved product issue through consumer testing.
  • Executed a strategic outreach campaign that targeted high school counselors, leading to a 54% growth in direct applications from partner schools.
  • Negotiated contracts with third-party recruitment platforms, optimizing lead generation and reducing overall marketing costs by 25%.
  • Organized 14 of student recruitment events, contributing to a 52% increase in local student enrollments.
  • Established partnerships with 8 community colleges, leading to an increase in transfer student enrollments by 21% in 2020.
  • Implemented a customer relationship management (CRM) system, reducing response times by 80% and increasing student engagement.

Affiliations

  • National Association of Social Workers
  • Project Management Institute
  • Society for College and University Planning (SCUP)
  • Freemason
  • Lions Club
  • The Association for Institutional Research and Enrollment Solutions (AIRES)
  • National Community College Enrollment Management Council (NCCEMC)
  • Association for Graduate Enrollment Management (NAGAP)
  • National Association for College Admission Counseling (NACAC)
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)

Certifications

  • Customer Relationship Management for Higher Education Certification – QuickBooks
  • Apple Certified Associate (ACA)
  • Google Analytics Certification – GA 360 Suite, 2020
  • Certified Career & Student Services Professional – Vantage
  • Salesforce Certified Education Cloud Consultant – 2024
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certification in Diversity and Inclusion Enrollment Initiatives – Brightline
  • HubSpot Inbound Marketing Certification – Higher Education Vertical
  • Certified Admissions Counselor (CAC) – process, 2020

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