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Skills

  • Sandwich preparation
  • Recipes and menu planning
  • Team building
  • Food preparation
  • Food portioning
  • Process improvement
  • Attention to detail in order handling
  • Data entry accuracy in POS systems
  • Equipment monitoring
  • Communications

Work Experiences

  • Addressed allergen concerns professionally.
  • Assisted in large catering and group orders.
  • Contributed key insights.
  • Boosted customer satisfaction.
  • Consistently identified upsell opportunities.
  • Assisted management in evaluating team performance, contributing key insights that boosted team effectiveness by 32%.
  • Boosted team effectiveness by 27%
  • Provided 18 nutritious meals to students at method school on a daily basis.
  • Balanced sales sheets.
  • Addressed customer concerns swiftly, decreasing average resolution time by 35% while maintaining satisfaction levels.

Summaries

  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Collaborated with kitchen staff.
  • Offering 14 years of customer service, system food preparation, and stocking and organizing deliveries experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Front Counter Team Member is a multi-talented Front Counter Team Member who is consistently rewarded for planning and operational improvements.
  • Eager to put my strong food handling skills and aptitude for data analysis to use.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of stakeholder engagement and quality assurance.
  • Collaborative team player with proven success in reducing order errors by 74% through the implementation of an effective order confirmation process.

Accomplishments

  • Fluent in German, facilitated seamless communication with non-English speaking guests, boosting service satisfaction levels.
  • Successfully managed point-of-sale (POS) systems during peak hours with no transactional or technical issues.
  • Recognized by management as 'Employee of the Month' in program, for exceptional customer satisfaction ratings.
  • Upsold promotional items to 42% of customers, resulting in a significant boost to daily sales revenue.
  • Built rapport with regular customers, fostering return visits and increasing individual sales by 76%.
  • Reduced average customer wait times by 11 minutes through prompt service and team coordination.
  • Recognized for achieving the top performance metrics in customer engagement during framework.
  • Documented and resolved system which led to standard.
  • Collaborated with kitchen and management to reduce meal prep times by 26%, meeting internal service benchmarks.
  • Maintained an organized and clean front counter area, ensuring compliance with food safety and operational health standards.

Affiliations

  • Fast Food Workers Committee of Portland
  • Project Management Institute
  • International Council of Nurses
  • Member of the Boston Restaurant Workers’ Advocacy Group
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • Professional Foodservice Management Association
  • Team Mentor Award for Leadership in Front Counter Operations at system
  • Certified Guest Service Professional (CGSP) from American Hotel & Lodging Educational Institute
  • Employee of the Month recognition by Brightline, 2019

Certifications

  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • OSHA Workplace Safety Certification
  • Cisco Certified Network Associate (CCNA)
  • Customer Service Excellence Certification Ironclad Systems
  • Food Allergy Awareness Certification
  • Basic Food Hygiene Certificate Phoenix
  • Food Protection Manager Certification metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Sales and Promotions Training Certification

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