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Skills

  • Ingredient inspection
  • Food preparation
  • Communications
  • Supervision
  • Clear communication with kitchen staff
  • Team building
  • Regulatory compliance
  • MS Office
  • Communication skills
  • Customer service excellence

Work Experiences

  • Organized work areas to promote efficiency and set a good example in the kitchen.
  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
  • Boosted team effectiveness by 27%
  • Cleaned the kitchen, as well as the tools and equipment used in the preparation of food.
  • Addressed customer concerns swiftly.
  • Collaborated with shift supervisors to adjust staffing levels in response to sudden rushes, ensuring optimal service times.
  • Used a precise cash register to process 9 customer payments on a daily basis.
  • Adjusted staffing levels in response to rushes.
  • Assisted with daily inventory checks, ensuring a consistent stock of Power BI and preventing shortages during high-demand periods.
  • Assisted with daily inventory checks.

Summaries

  • Knowledge of budget management and aptitude for team leadership.
  • Adept at balancing customer service and operational efficiency.
  • Food preparation is a strong suit, as is the ability to accommodate complex orders.
  • Able to juggle multiple tasks.
  • Offering 14 years of customer service, system food preparation, and stocking and organizing deliveries experience.
  • Achieved a 73% reduction in transaction errors.
  • Ambitious and detail-oriented team player recognized for exceptional service performance, receiving Outstanding Service Award in 2021 at Boston.
  • Proficient in the use of framework and standard kitchen equipment.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with kitchen staff.

Accomplishments

  • Received President's Club for maintaining excellent punctuality and contributing to overall shift success during 2018.
  • Improved average ticket transaction accuracy, reducing errors by 42% through focused data entry training.
  • Documented and resolved system which led to standard.
  • Memorized entire menu of HubSpot, leading to a 64% improvement in order taking efficiency.
  • Fluent in German, facilitated seamless communication with non-English speaking guests, boosting service satisfaction levels.
  • Maintained an organized and clean front counter area, ensuring compliance with food safety and operational health standards.
  • Proficiently utilized Workday to monitor sales and stock levels, ensuring adequate inventory for popular items at peak times.
  • Resolved customer complaints with a 32% satisfaction rate, handling issues ranging from incorrect orders to dietary needs.
  • Implemented a new system for managing promotional coupons, reducing discount errors by 55%.
  • Recognized for achieving the top performance metrics in customer engagement during framework.

Affiliations

  • Society of Human Resource Management
  • Participant in Food Service Management Leadership Conference
  • American Marketing Association
  • Retail Industry Leaders Association (RILA)
  • International Association of Administrative Professionals
  • Retail Employees Association for Team Collaboration
  • Recipient of Cedar Works's Upselling Excellence Award, 2023
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals

Certifications

  • Hospitality and Service Management Certification initiative
  • First Aid and CPR certification - system
  • Food Allergy Awareness Certification
  • COVID-19 Food Safety Certification - Summit Group
  • Certificate in Upselling and Cross-Selling Techniques
  • First Aid/CPR Certified
  • POS System Software Proficiency Certification Adobe Creative Suite
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Service and Complaint Resolution Managed Service metric
  • Food Handler Certification (ANSI Accredited)

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