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Skills

  • Budgeting
  • Operational improvement
  • Relationship development
  • Team building
  • First Aid/CPR
  • Staff management
  • Vendor relationship management
  • Process improvement
  • Customer service
  • Change Management

Work Experiences

  • Welcomed new members and established and updated memberships in Brightline metric programs.
  • Achieved Innovation Award for increasing customer satisfaction scores.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved Outstanding Service Award for increasing customer satisfaction scores by 26% across 4 Midwest locations through targeted service improvements.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Adapted Adobe Creative Suite for the Midwest market.
  • Achieved a 76% promotion rate among direct reports.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved results within the first 18 months.

Summaries

  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Achieved a 34% increase in product sales.
  • Weekly availability of 2 hours, including evenings and weekends
  • Midwest Regional Manager is a multi-talented Midwest Regional Manager who is consistently rewarded for planning and operational improvements.
  • Strong ability to adapt to new situations and environments.
  • In the Miscellaneous industry, diligent Midwest Regional Manager is successful at establishing client relationships and directing cross-functional teams.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of data analysis and project management as well as performance reporting training.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Midwest Regional Manager.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.

Accomplishments

  • Created a new issue tracking system, reducing complaint resolution times in the Midwest offices by 69%.
  • Instrumental in the regional rollout of a new HubSpot, achieving $10 in sales within the first 17 months.
  • Optimized warehouse and inventory processes, reducing storage expenses by $7, contributing to annual budget goals.
  • Increased regional profitability by 75% through targeted cross-selling and upselling strategies within the existing Midwest client base.
  • Led Midwest market research and analysis, identifying key regional trends that drove a 22% increase in market penetration.
  • Implemented a comprehensive CRM system across all Midwest offices, reducing lead follow-up times by 68%.
  • Implemented a rewards program that led to a 80% increase in high-value customer engagement and purchasing frequency.
  • Executed project management initiatives to integrate a new Tableau platform, decreasing project timelines by 53%.
  • Analyzed customer feedback and conducted competitive analysis to reposition company offerings in the Midwest, rationalizing new pricing policies.
  • Integrated sales data analytics tools, which improved Midwest sales forecasts accuracy by 66% year-over-year.

Affiliations

  • American Society of Safety Professionals
  • Certified Professional in Supply Management – Midwest Chapter
  • National Association of Purchasing Managers – Midwest
  • Midwest Sustainability Leadership Council
  • Society of Human Resource Management
  • National Diversity Council – Midwest Chapter
  • Midwest Analytics Business Forum
  • Rotary International
  • Society of Women Engineers
  • Inclusive Midwest Business Network

Certifications

  • Certified Supply Chain Professional (CSCP)
  • ServSafe
  • Certified Logistics, Transportation and Distribution (CLTD)
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • ISO 9001:2015 Lead Auditor Certification
  • Certified Business Intelligence Professional (CBIP)
  • Certified Financial Operations Professional (CFOP)
  • Certified Professional in Supply Management (CPSM)

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