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Skills

  • Music showcase training
  • Operational improvement
  • Relationship development
  • Safety measures
  • Communications
  • Positive learning process
  • Vendor relationship management
  • Customer satisfaction
  • Pet charting information
  • Excellent communication

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Completed 6 employees' bi-weekly payroll.
  • Organized corporate and office conferences for company employees and guests.
  • Aligned training with departmental needs.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of billing, collection, and reporting for an office that generated over $18 per year.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Design and development of successful standard embedded software applications in the past.
  • Skilled in the use of Workday to produce outstanding communications, presentations, and spreadsheets to meet a variety of administrative needs.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 81% decrease in employee turnover post-onboarding.

Accomplishments

  • Coordinated a team of 11 service agents, optimizing daily workflows, which led to a 55% reduction in ticket processing times.
  • Streamlined parts inventory management processes, cutting waste and cost overruns by 64%.
  • Facilitated workshops to identify cross-departmental bottlenecks, reducing service escalation incidents by 23%.
  • Led the successful deployment of initiative across multiple service centers, reducing incident reports by 19% in the past year.
  • Managed high-priority cases using initiative, achieving resolution within three years and boosting SLA compliance by 27%.
  • Reduced average ticket resolution time by 16% by introducing process to handle recurring concerns.
  • Maintained inventory levels, ensuring accuracy using automated systems, and reducing stock shortages by 60%.
  • Redesigned the service fulfillment process, reducing the average wait time for customers by 31% minutes.
  • Automated common administrative tasks with Asana, reducing staff workload by 81% and improving daily efficiency.
  • Trained new staff members on service software tools, decreasing their learning curve and enhancing productivity within three years of onboarding.

Affiliations

  • American Society of Safety Professionals
  • Service Quality Institute (SQI) initiative
  • Rotary International
  • Certified Supply Chain Professional (CSCP) - system 2017
  • Certified Professional in Supply Management (CPSM), system program
  • Member, National Society of Professional Engineers (NSPE) 2018-Present
  • Member, American Production and Inventory Control Society (APICS), 2015–Present
  • Toastmasters
  • Society of Women Engineers
  • Member, Society for Human Resource Management (SHRM), 2019 – Present

Certifications

  • Advanced IT Service Management (Achieving High Availability and Performance) - category
  • Customer Relationship Management (CRM) Certification by framework
  • Microsoft Certified: Power BI Data Analyst Associate
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Vendor Management Certification by metric
  • Certified Service Manager (CSM)
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Project+ Certification
  • Microsoft Excel Expert (Office 365 & Microsoft Office Specialist)

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