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Skills

  • Supervision
  • Communications
  • Data-driven decision making
  • MS Office
  • Troubleshooting and diagnostics
  • Quality assurance inspections
  • RFI Scanners
  • Client relationship management
  • Training program development
  • Problem resolution

Work Experiences

  • Achieved 83% participation improvement.
  • Learned data analysis and risk assessment to help with office needs.
  • Examined completed work to determine its quality and to identify any issues with skill or ability.
  • Aligned maintenance goals with company objectives.
  • Completed repairs within deadlines.
  • Collaborated with upper management.
  • Management recognized me for providing outstanding customer service.
  • Worked with others to brainstorm new system possibilities.
  • Planned and coordinated efficient maintenance schedules to keep systems running smoothly.
  • Allowed for coverage during high-demand periods.

Summaries

  • Mechanic Manager with team leadership and performance reporting abilities.
  • To optimize performance and improve quality, skillfully train and mentor team members.
  • Ability to recognize category issues and integrate program solutions to achieve system.
  • Strong technical skills and experience in budget management.
  • Program and procedure have a proven track record.
  • Achieved certification in Lean.
  • Achieved 35% less downtime.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Framework, program, and system are all available.

Accomplishments

  • Increased shop revenue by 39% by introducing new service lines such as fleet maintenance and preventative inspection packages.
  • Initiated a multi-site work-sharing agreement, improving efficiency across 15 repair locations and increasing total output by 42% in several months.
  • Implemented a schedule optimization system, boosting mechanic team productivity by 21% while reducing employee overtime by 11%.
  • Set up a system of monthly performance and financial reviews, allowing for 42% better forecasting and operational decision-making.
  • Performed detailed analyses of repair bottlenecks, reducing service backlogs by 18% over a 18 months timeframe.
  • Successfully managed a team of 17 mechanics across 8 locations, achieving a service efficiency improvement of 54% within 18 months.
  • Developed and implemented a training program for mechanics on advanced diagnostic software, leading to a 47% increase in successful first-time fixes.
  • Managed the opening of a new repair facility in Seattle, ensuring compliance with local regulations and full team staffing within the past year.
  • Designed and implemented a preventative maintenance schedule for key clients, reducing vehicle downtime by 32% and repair costs by initiative.
  • Improved team morale and reduced turnover by 55% by implementing recognition and reward programs focused on individual and team achievements.

Affiliations

  • Contributor, Advanced Diagnostic Methods Group, Harbor & Co., category
  • Graduate, Master Technician Training Program, Atlanta 2020
  • Member, National Roadside Assistance Professionals Association (NRAPA) metric
  • Affiliated, Society of Automotive Engineers (SAE) metric
  • Affiliate, Automotive Service Association (ASA) standard
  • Mentor, Automotive Technical Student Association Tableau 2018
  • Affiliate, Vehicle Diagnostics and Maintenance Best Practices Advisory Committee Phoenix
  • Member, Diesel Engine Technicians Network (DETN) process
  • Certified Instructor, Hybrid and Electric Vehicle Diagnostics and Maintenance, Cedar Works, 2021
  • Active Member, North American Vehicle Fleet Managers Association (NAFA) system

Certifications

  • Heavy Vehicle Inspector Certification – Washington
  • Mobile Air Conditioning Society (MACS) Section 609 Certification
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)
  • Heavy Equipment Mechanic Certification – Portland
  • OSHA 30-Hour General Industry Certification
  • OSHA 10-Hour Safety Certification - 2020
  • Certified Equipment Manager (CEM) process
  • Diesel Mechanic Certification – Meridian

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