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Skills

  • Supervision
  • Time management and prioritization
  • Deep knowledge of bankruptcy processes
  • Business operations
  • Experian Transact SM
  • Customer service
  • Communications
  • Delinquency reduction strategies
  • MS Office
  • Financial transactions expertise

Work Experiences

  • Achieved $11 in reduced interest payments.
  • Achieved consistent loan compliance under standard while increasing processing output by 32%.
  • Collaborated with marketing to design promotions.
  • Achieved results over three years.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved team efficiency gains of 30%.
  • Achieved Outstanding Service Award for exceeding sales targets.
  • Achieved a 66% increase in approval conversion rates.
  • Assisted in the development of digital loan platform enhancements.
  • Collaborated with marketing to design promotions that led to the acquisition of 11 new customers within several months.

Summaries

  • Auto finance professional skilled in loan evaluations.
  • Consistently delivered insightful weekly reports.
  • Clear understanding of risk assessment and performance reporting as well as quality assurance training.
  • As a results-driven leader, I have generated measurable growth by improving customer satisfaction rates by 57% and aligning sales/operations strategies effectively.
  • Within Accounting and Finance, senior Auto Finance Senior Specialist and outstanding performer in cross-functional collaboration and budget management.
  • Aligned sales and operations strategies effectively.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved high-performance outcomes.
  • Excellent communication and analytical skills.
  • Adept at liaising between departments.

Accomplishments

  • Resolved product issue through consumer testing.
  • Improved interest rate negotiation processes, saving customers an average of 37% on loan APRs while maintaining portfolio profitability.
  • Designed a compliance training program that ensured 100% adherence to evolving regulatory guidelines in auto financing.
  • Played a key role in integrating SAP into the loan underwriting process, reducing manual errors by 26%.
  • Managed a portfolio exceeding $3 and maintained regulatory compliance across all transactions and customer interactions.
  • Identified and acted on emerging financial and borrower trends, proactively proposing adjustments to lending policies, resulting in a 47% decrease in risk-based defaults.
  • Successfully managed customer relationships leading to the retention of 78% of clients during key account transitions.
  • Designed and implemented a robust training program for auto finance specialists, which resulted in decreased staff turnover by 43%.
  • Increased loan volume by 81% through the introduction of tailored loan products designed to meet customer needs in niche markets.
  • Developed financial models that forecasted future loan trends with 75% accuracy, aiding in investment and sales decisions.

Affiliations

  • International Association of Administrative Professionals
  • Project Management Institute
  • National Automotive Finance Association (NAF Association)
  • Credit & Collections Professional Development Association (CCPDA)
  • International Finance and Insurance Association (IFIA)
  • Toastmasters
  • Association of Certified Fraud Examiners (ACFE)
  • Future Leaders in Auto Finance Association (FLAFA)
  • Loan Origination Software Users Group
  • Automotive Industry Financing & Credit Union Collaboration Forum

Certifications

  • Certified Customer Experience Specialist (CCXP)
  • Salesforce
  • Certified Finance and Accounting Professional (CFAP)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Consumer Credit Compliance Specialist (CCCSP)
  • Certified Financial Planner (CFP)
  • CompTIA Security+
  • Certified Automobile Dealer Finance Manager, category
  • Commercial Lending Certification – method

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