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Skills

  • Team building
  • Budgets
  • Team management
  • Time management
  • Team Leadership
  • Bar operations management
  • Budgeting
  • Creativity in Drink Presentation
  • Staff management
  • Vendor Negotiations

Work Experiences

  • Boosted repeat customer traffic by 27%.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Adjusted menu offerings.
  • Designed and scheduled monthly staff training on new trends, resulting in a 24% increase in upselling capabilities.
  • Created a wellness program for staff, resulting in improved team morale and an absenteeism reduction of 65%.
  • Analyzed customer feedback.
  • Achieved reduction over the past year.
  • Conducted bartender training programs.
  • Identified operational flaws and took corrective action to address program and procedure concerns while also facilitating program.
  • Achieved a 52% improvement in positive reviews.

Summaries

  • Award-winning Head Barman, recipient of the prestigious Outstanding Service Award, recognized for excellence in mixology and dedication to superior customer service.
  • Experienced Head Barman with a track record of building and motivating strong restaurant teams to assist 9 customers on a daily basis.
  • Aligned cocktails with seasonal ingredients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted repeat business.
  • Head Barman with 6 years of successful strategic planning and vendor management experience.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Conducted customer tasting events.
  • Accomplished bar manager skilled in supporting and training teams, successfully leading 11 bartenders and achieving a 77% customer retention rate through loyalty programs and targeted promotions.

Accomplishments

  • Regularly used customer feedback to refine the drink menu, enhancing customer retention by 20%.
  • Collaborated with local breweries to host 8 promotional events, driving foot traffic and increasing sales by 45%.
  • Developed loyalty programs for frequent customers, sending revenue and customer retention skyrocketing by 41%.
  • Streamlined bar operations during special events, improving turnover by 16 servings per hour.
  • Controlled payroll and operating costs while maintaining high service levels, contributing to overall restaurant profitability.
  • Played a key role in launching 10 successful promotional campaigns that increased seasonal bar profits by 80%.
  • Managed daily operations of bar service, ensuring compliance with health and safety regulations, and reducing violations to zero over two years.
  • Reduced customer wait times by introducing a streamlined ordering process, resulting in a 29% faster service speed.
  • Built long-lasting relationships with 18 key alcohol distributors, securing exclusive deals and access to limited edition products.
  • Resolved over 3 customer complaints monthly, maintaining a 20% customer retention rate.

Affiliations

  • Bartending and Mixology Certification – Meridian
  • United States Bartenders’ Guild (USBG)
  • Society of Wine Educators (SWE)
  • International Association of Administrative Professionals
  • Regional Bar Innovation Group of Columbus
  • Mixology & Spirits Association of metric
  • Rotary International
  • American Marketing Association
  • Project Management Institute
  • Association of Information Technology Professionals

Certifications

  • Wine & Spirit Education Trust (WSET) Level 2 in Spirits — Cedar Works
  • Certified Public Accountant (CPA)
  • Beverage Cost Control Certification — method
  • Certified Manager of Alcohol (CMA) — Vantage
  • Event Bartending Certification — category
  • Social Media Marketing for Bars — framework
  • Certified Mixologist - Beacon Labs
  • Customer Service Excellence Certification – process
  • Advanced Bartending Techniques Certification — program or category
  • Certified Draft Beer Technician — program

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