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Skills

  • Upselling techniques
  • Conflict resolution
  • Cash reconciliation
  • Recruitment
  • Staff training
  • Bar operations management
  • Food production management
  • Customer service
  • Mixology expertise
  • First Aid/CPR

Work Experiences

  • Designed and scheduled monthly staff training on new trends, resulting in a 24% increase in upselling capabilities.
  • Analyzed customer feedback and adjusted menu offerings accordingly, resulting in a 21% improvement in positive reviews.
  • Conducted mixology workshops.
  • Conducted bartender training programs.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Adjusted menu offerings.
  • Boosted event-driven sales by 31%.
  • Created social media strategies.
  • Created signature cocktails for themed events.

Summaries

  • Collaborated with chefs to enhance offerings.
  • Experienced Head Barman with a track record of building and motivating strong restaurant teams to assist 9 customers on a daily basis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved 15 consecutive perfect health inspections.
  • Award-winning Head Barman, recipient of the prestigious Outstanding Service Award, recognized for excellence in mixology and dedication to superior customer service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative bar leader.
  • Strengths in process improvement and project management backed up by Food and Beverage training.
  • Head Barman with 6 years of successful strategic planning and vendor management experience.
  • Head Barman with 18 years of experience in initiative industry who is attentive.

Accomplishments

  • Reduced bar wait times by implementing an innovative service queue system, leading to a 32% increase in customer throughput.
  • Built long-lasting relationships with 18 key alcohol distributors, securing exclusive deals and access to limited edition products.
  • Trained 4 new bartenders through an apprenticeship program, resulting in a more skilled and versatile team.
  • Streamlined bar operations during special events, improving turnover by 16 servings per hour.
  • Consistently achieved a 27% or higher guest satisfaction rating by actively engaging customers and providing excellent service.
  • Reduced customer wait times by introducing a streamlined ordering process, resulting in a 29% faster service speed.
  • Worked closely with management to develop monthly financial reports, providing insights that reduced overall bar costs by 37%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed signature cocktails that led to an increase in drink sales by 41% over one year.
  • Documented and resolved category which led to method.

Affiliations

  • Founding Member of Craft Cocktail Collective
  • Association of Information Technology Professionals
  • Association for Event Venue Management (AEM)
  • Jaycees
  • Food and Beverage Education & Training Council (FBTC)
  • International Council of Nurses
  • Certified Bar Manager (CBM) – Lakeside Partners
  • American Medical Informatics Association
  • Society of Women Engineers
  • Beverage Alcohol Resource (BAR) Program

Certifications

  • Google Certified Professional Cloud Architect
  • Food Safety Management Certification — Colorado
  • Liquor License Management Course — Georgia
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Event Bartending Certification — category
  • Project Management Professional (PMP)
  • ServSafe Alcohol Certification — Harbor & Co. or Seattle
  • Certified Public Accountant (CPA)
  • Advanced Cocktail Techniques Certification — metric
  • Leadership and Management in Hospitality — metric

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