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Skills

  • Subrogation expert
  • Hail and wind damage specialist
  • Analytical report preparation
  • Interior water damage background
  • Data-driven decision making
  • Experience with Catastrophic Events in Denver
  • Time management and prioritization
  • Effective written and verbal communication
  • Personal, casualty and property loss
  • Legal Terminology Familiarity

Work Experiences

  • Analyzed photographic evidence and policy details.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Fixed procedure codes so that method claims could be properly classified.
  • Assessed property damage claims for residential and commercial clients, reducing claim processing time by 29% through streamlined reporting.
  • Looked at the data to see what the underlying principles were.
  • Acted as the primary contact for policyholders.
  • Was in charge of maintaining information files and processing paperwork on a daily basis.
  • Reconciled data in the direct collection system with the accounting system to address discrepancies.
  • Investigated claims and incident data in order to provide solutions and resolve issues.
  • Achieved a 73% increase in closure rates.

Summaries

  • Desk Adjuster with 7 years of successful team leadership and budget management experience.
  • Accomplished Desk Adjuster with a proven track record in negotiating settlements, saving over $18 for the company in 2015 while maintaining compliance with industry regulations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Reliable and trustworthy.
  • Solid skills in formulating goals and strategies for resolving initiative claims.
  • Achieved a 15% improvement in trainee productivity.
  • Balanced company interests.
  • Strong understanding of claimant intake processes, record documentation, and fraud investigation protocols.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Documented and resolved procedure which led to process.
  • Advised claims management on emerging trends in fraudulent activities, initiating a 38% reduction in reported fraud incidents.
  • Led a cross-functional team to optimize claims processes, resulting in a 54% improvement in efficiency and reducing time to closure.
  • Handled a caseload of 7 claims monthly, achieving a consistent 35% reduction in claim settlement cycle times.
  • Collaborated with team of 12 in the development of framework.
  • Streamlined catastrophe claim adjudication processes by creating standardized reporting templates, reducing completion timelines by 41% on average.
  • Partnered with IT to optimize digital review systems, reducing downtime on remote claims processing during critical events by 48%.
  • Instituted performance reviews using analytics-driven dashboards to track KPIs, which led to an 24% improvement in desk adjuster team performance.
  • Collaborated with legal counsel to resolve complex claim disputes, achieving a favorable outcome in 26% of cases.
  • Reduced claim resolution times by implementing a comprehensive photographic and document review process, improving claim accuracy by 18%.

Affiliations

  • Property and Liability Resource Bureau (PLRB) Membership
  • Attendance at the annual Catastrophe Adjuster’s Industry Conference 2016
  • Toastmasters
  • Membership with the Claims and Litigation Management Alliance (CLM)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Project Management Institute
  • International Council of Nurses
  • CoreLogic Symbility Certification in property claims technology
  • Active participant in risk management seminars held by the Risk and Insurance Management Society (RIMS)

Certifications

  • Contractor Connection Certification, Brightline
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Property Technical Certification (PTC) – Meridian
  • Senior Professional Public Adjuster (SPPA), Cedar Works
  • Certified Commercial Claims Adjuster (CCCA), Cedar Works
  • Certified Public Accountant (CPA)
  • Salesforce
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)

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