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Skills

  • Customer service
  • Financial Management
  • Business Administration
  • Risk assessment and mitigation
  • Creative merchandising
  • Business operations
  • Strategic planning
  • Decision-making under pressure
  • MS Office
  • Negotiation

Work Experiences

  • Achieved a 62% increase in revenue.
  • Achieved a 34% increase in employee engagement.
  • Oversaw a group of 13 initiative associates who dealt with the department's daily and complex requirements.
  • Identified metric areas in need of improvement and implemented initiative program, resulting in a 12% increase in productivity.
  • Achieved Employee of the Year for exceptional leadership in overseeing a company-wide transformation initiative in 2021.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across framework calendars and programs.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Welcomed new members and established and updated memberships in Beacon Labs category programs.
  • Achieved President's Club recognition.

Summaries

  • Expertise in technology and product development.
  • To take on a new role in a method setting, I'm ready to offer exceptional leadership and planning abilities.
  • Cross-functional collaboration, data analysis, and workflow optimization are all well-trained.
  • Bringing 11 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • With forward-thinking leadership, proven skills in increasing productivity, efficiency, and bottom-line profits.
  • Strengths in stakeholder engagement and workflow optimization backed up by Construction training.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.

Accomplishments

  • Developed and executed targeted pricing strategies, increasing gross profit margins by 26% for Power BI.
  • Leveraged CRM data to optimize sales pipeline workflows, resulting in 52% improvement in conversion rates.
  • Secured $4 in new business by aligning the division's go-to-market strategies with evolving market trends.
  • Implemented advanced data analytics tools, successfully reducing procurement operational spend by $6 and improving purchase decision accuracy.
  • Led post-merger integration planning for 3 divisions, ensuring seamless operational continuity and financial alignment.
  • Managed an operating budget of $18, performing detailed variance analysis and achieving expense reduction targets by 50%.
  • Managed a team of 15 professionals working across 4 states, ensuring consistent performance metrics and delivery of results.
  • Facilitated the rollout of Microsoft Excel, which reduced operational bottlenecks and improved departmental communication by 55%.
  • Led framework to successfully implement an ERP system integration, improving cross-functional collaboration and reducing project timelines by 53% in 2022.
  • Implemented an action plan that reduced customer escalations by 62% and shortened overall response times by 12 hours.

Affiliations

  • Strategic Account Management Association (SAMA) – Contributor to guiding principles on cross-departmental client satisfaction improvement programs.
  • Freemason
  • National Sales Network (NSN) – Speaker on topics of cross-departmental lead generation strategies and increasing market penetration.
  • Supply Chain and Logistics Association of America (SCLA) – Regular collaborator on vendor negotiations and supply chain delivery timelines.
  • Supplier Relationship Management Institute (SRM Institute) – Engaged in advanced workshops on developing long-term vendor partnerships.
  • American Marketing Association
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM) – Collaborated with industry peers to drive HR compliance initiatives and risk management.
  • National Contract Management Association (NCMA) – Member, leveraging best practices to enhance contract negotiations with new vendors.
  • International Council of Nurses

Certifications

  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP) - Lakeside Partners
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Chartered Financial Analyst (CFA) Level initiative - 2021
  • Financial Risk Manager (FRM) – 2021
  • Supply Chain Management Practitioner (SCMP) - 2015

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