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Skills

  • Event attendance tracking
  • Project organization
  • Crowd control training
  • Detail-oriented guest screening
  • Process improvement
  • Customer engagement strategies
  • Material loading and unloading
  • Schematics and blueprints
  • Assembly protocols
  • Communications

Work Experiences

  • Collaborated with marketing teams.
  • Assisted with ticketing technology.
  • Collaborated with event hosts and coordinators.
  • Achieved a 77% drop in guest conflicts.
  • Achieved a 22% reduction in lost valuables.
  • Accurately processed KYC (Know Your Customer) documentation for over 2 attendees at standard to maintain compliance with security protocols.
  • Assumed responsibility for cash and credit card transactions.
  • Compiled end-of-shift reports on performance metrics.
  • Closed out sales and reconciled entry fees with cash registers, reducing discrepancies by $3 annually.
  • Assisted machine operators with the setup and operation of production equipment, which resulted in more efficient runs.

Summaries

  • Achieved a 66% reduction in check-in times.
  • Achieved 6% accuracy during high-demand events.
  • Conducted onboarding and hands-on coaching.
  • Contributed to a 52% reduction in overall incidents.
  • Experienced Production Worker with expertise in line monitoring and material preparation for category production.
  • Clear understanding of vendor management and team leadership as well as vendor management training.
  • 13 years of experience as a skilled production worker in warehouse and manufacturing environments.
  • Collaborative team player experienced in coordinating entry at VIP events, growing exclusive attendance by 84% through promotional efforts.
  • Adept at identifying potential security risks.
  • Contributed to direct venue growth over 2016.

Accomplishments

  • Collaborated with team of 12 in the development of process.
  • Resolved product issue through consumer testing.
  • Monitored on-site entry traffic, communicating live updates with event hosts that proactively managed crowd flow for over 9 attendees.
  • Assisted with the reconciliation of ticketing and entry systems at the end of each event, successfully accounting for 5 patrons.
  • Delivered exceptional customer service to guests by resolving entry issues promptly, reducing wait times by 2 minutes on average.
  • Directed high-profile VIP guests to appropriate areas, ensuring a positive and seamless experience for 15 patrons per event.
  • Optimized check-in workflows resulting in improved guest throughput of 20% during peak hours.
  • Resolved ticketing technology issues in real time, ensuring uninterrupted service for 15 guests and significantly reducing downtime.
  • Balanced guest satisfaction while adhering to venue policies, handling 17 customer inquiries every night with a high resolution rate.
  • Effectively diffused guest entry disputes, ensuring minimal operational delays and maintaining a positive customer experience.

Affiliations

  • Rotary International
  • First Aid and CPR Certification 2024, standard
  • Women in Security Society
  • Framework Chamber of Commerce
  • American Society of Safety Professionals
  • International Council of Nurses
  • Customer Service Professionals Network
  • National Association for Alcohol Awareness & Responsibility
  • International Association of Administrative Professionals
  • Certified Guest Services Professional

Certifications

  • Know Your Customer (KYC) Compliance Certification from procedure
  • Cisco Certified Internetwork Expert (CCIE)
  • Basic Life Support (BLS) Certification by the American Heart Association
  • Certified Business Analysis Professional (CBAP)
  • Digital Ticketing Handling Training by program
  • TIPS® Certification for Alcohol Service
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Venue Professional (CVP) by the International Association of Venue Managers (IAVM)
  • Certificate in Cultural Sensitivity and Inclusion in the Hospitality Industry
  • Emergency Response Planning for Events Certification by standard

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