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Skills

  • Cash handling accuracy
  • Training employees
  • Food and wine pairing recommendations
  • Customer complaint resolution
  • Food tray carrying
  • High-volume shift management
  • Customer engagement and rapport building
  • Daily revenue reporting
  • Order accuracy
  • Conflict resolution skills

Work Experiences

  • Walked guests through menu options while demonstrating an in-depth understanding of food, beverages, and ingredients.
  • Prepared and maintained the buffet and salad bar by checking temperatures, restocking food, removing dirty containers, and monitoring potential sources of contamination.
  • Won
  • Made a proposal
  • Salads, appetizers, and cold dishes, as well as portioned desserts and brewed coffee, were all prepared by me.
  • Taught wait staff how to provide exceptional and friendly service to each and every guest, every time.
  • Taught servers about the daily specials.
  • Managed food resources, memorized orders, and coordinated service in a 16-table restaurant.
  • Checked the restrooms for cleanliness and supply availability 18 times per shift.
  • Upsold products to customers, resulting in a 9% increase in sales.

Summaries

  • Expertise in high-end ingredients as well as complementary food and wine pairings.
  • Providing stakeholder engagement expertise that has been proven.
  • Dedicated Head Server capable of meeting the needs of a wide range of customers while remaining calm and professional at all times.
  • Have an energetic personality and a strong work ethic as Head Server.
  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Expert
  • Proactive
  • Head Server who is self-motivated and dependable and can achieve high performance with little supervision.
  • Detail-oriented and capable of quickly and effectively learning new tasks.
  • Offering superior quality assurance and process improvement abilities as well as 15 years of experience.

Accomplishments

  • Recognized for outstanding customer service.
  • Developed upselling strategies focused on premium beverages, increasing sales by 5 within 10 months.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Reduced shift scheduling conflicts by creating an optimized shift planning process, boosting team productivity by 24%.
  • Consistently received a 100% rate of customer satisfaction.
  • Designed and rolled out a staff development program that reduced turnover by 7 and increased employee engagement.
  • Spearheaded the integration of Asana for shift planning and payroll, reducing administrative workload by 11 hours per week.
  • Partnered with the marketing team on social media campaigns promoting seasonal dishes, boosting foot traffic by 63%.
  • Facilitated staff training on advanced POS systems, reducing order entry errors by 45%.
  • Directed and managed front-of-house staff during high-volume events, successfully accommodating over 18 guests while ensuring consistent service quality.

Affiliations

  • Hospitality Leaders Association (HLA)
  • Lions Club
  • Project Management Institute
  • Culinary Institute Alumni Network
  • World Association of Chefs Societies (WACS)
  • Professional Bartending Schools of America (PBSA)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • American Culinary Federation (ACF)

Certifications

  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Oversight and Supervision of Restaurant Finances Certification – [Institution/Portland
  • OSHA: HACCP
  • Project Management Professional (PMP)
  • First Aid/CPR Certified – method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • American Culinary Federation (ACF): PMP
  • SafeServ Certified: Food Handler
  • Certified Event Planner (CEP) – Harbor & Co.

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