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Skills

  • Metric equipment
  • Process improvement
  • Positive learning process
  • Credit and collections
  • Problem resolution
  • Pet charting information
  • MS Office
  • Client-focused
  • Internal auditing
  • Excellent communication

Work Experiences

  • Kept track of everything.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Used Adobe Creative Suite to accurately enter data into a batch ticketing system.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Guided
  • Worked with the parts department to get the parts I needed.
  • Got better.
  • Made a proposal
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.
  • Did a thorough inspection of the installation areas to make sure there were enough supports in place and that there were no moisture issues.

Summaries

  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Customer service specialist with 7 years of standard experience who is dedicated and detail-oriented.
  • Deadline-driven
  • Highly effective in performance reporting, evaluating personnel performance, and putting in place top-notch strategies.
  • Pragmatic
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Floorlayer with a track record of success in process and procedure flooring.
  • Focused on customer service
  • Service-driven
  • Dependable Floor Coordinator with a track record of installing specialty materials and decorative finishes on residential, commercial, and institutional surfaces.

Accomplishments

  • Assisted in launching a company-wide change management effort for floor staff, leading to smooth adaptation and reduced downtime during the transition.
  • Supervised a team of 18 in crisis management situations, resolving incidents with minimal disruption and maintaining positive service levels.
  • Achieved cross-department collaboration to reduce operational errors, leading to a 46% improvement in compliance audit results.
  • Collaborated with sales representatives to ensure floor promotions were aligned with sales targets, contributing to a 46% increase in monthly sales.
  • Collaborated with cross-functional teams to update product displays, increasing foot traffic by 78% within 8 months.
  • Documented and resolved procedure which led to program.
  • Collaborated with the sales team to implement new floor sales strategies that increased daily revenue by 49% within the first 11 weeks.
  • Improved inter-departmental communication by setting up a centralized task management system, reducing reporting times by 35%.
  • Organized frequent team-building workshops that promoted a culture of collaboration, boosting both productivity and morale among the floor team.
  • Introduced new data-driven inventory management processes that optimized product placement, leading to a 60% savings in operation costs.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • Association for Supply Chain Management (APICS)
  • Society for Human Resource Management (SHRM) - HR Management Certification
  • Institute of Workplace and Facilities Management (IWFM)
  • Freemason
  • American Purchasing Society - Certified Purchasing Professional (CPP)
  • National Association of Floor Covering Distributors (NAFCD)
  • National Floor Safety Institute (NFSI)
  • Rotary International
  • International Retail Association (IRA)

Certifications

  • Retail Floor Supervisor Certification by program
  • Certified Retail Supervisor (CRS) by Meridian
  • Certified Retail Logistics Professional (CRLP)
  • Leadership & Management Certification from Vantage
  • CompTIA Network+
  • Certified Retail Operations Professional (CROP) by standard
  • CompTIA A+ Technician
  • Certified Project Manager (CPM) for Retail Environments by Northwind
  • Certified Customer Service Specialist (CCSS) by Ironclad Systems
  • Customer Experience (CX) Management Certification from ServiceNow

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