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Skills

  • Extremely organized
  • Insurance verifying
  • Team leadership and development
  • Data entry
  • Data analysis
  • First Aid/CPR
  • Operational improvement
  • Organization
  • Product testing
  • Hardware evaluation

Work Experiences

  • Addressed bottlenecks.
  • Achieved reduction over three years.
  • Double-checked the data's accuracy and integrity.
  • Collaborated with doctors and nurses.
  • Created multi-threaded admin web applications based on process.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved Scrum Master recertification for the facility.
  • Collaborated with metric customers to determine their needs and deliver framework service.

Summaries

  • Patient Service Representative with 16 years of healthcare experience.
  • Achieved a 59% reduction in complaints.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Complete patient education is a success.
  • Patient Services Manager is a multi-talented Patient Services Manager who is consistently rewarded for planning and operational improvements.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Among his accomplishments is the creation of a method app for use in the system industry.
  • Clear understanding of workflow optimization and vendor management as well as quality assurance training.
  • Achieved President's Club for excellence in healthcare service delivery.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.

Accomplishments

  • Collaborated with clinical team stakeholders to execute continuous improvement projects that increased department KPIs by 74%.
  • Enhanced employee engagement strategies, boosting team morale and reducing voluntary turnover rates by 21% over 2020.
  • Designed a coaching program for staff performance evaluations, fostering employee growth and increasing overall efficiency by 75%.
  • Developed a real-time workload tracking system that reduced workflow bottlenecks by 64% and improved overall department efficiency.
  • Documented and resolved initiative which led to program.
  • Identified
  • Directed interdisciplinary patient care initiatives that resulted in a 35% improvement in clinical quality scores and patient outcomes.
  • Advised
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed

Affiliations

  • Institute for Healthcare Improvement (IHI)
  • American Academy of Professional Coders (AAPC)
  • Federation of American Hospitals (FAH)
  • National Association of Healthcare Access Management (NAHAM)
  • Association of Staff Physician Recruiters (ASPR)
  • Health Information and Management Association (AHIMA)
  • International Association of Administrative Professionals
  • Association for Patient Advocacy (APA)
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Patient Advocate Certification Board (PACB)

Certifications

  • Salesforce
  • Certified Professional in Medical Services Management (CPMSM)
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Healthcare Technology Solutions Certification Brightline, 2019
  • Certified in Health Care Compliance (CHC)
  • Certified Lean Healthcare Professional (CLHP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Electronic Health Records (EHR) Specialist
  • Cisco Certified Internetwork Expert (CCIE)

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