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Skills

  • User interface understanding
  • Problem-solving skills
  • Project management
  • Supervision
  • Hardware evaluation
  • Data Management
  • Food production management
  • Inventory management
  • Public speaking
  • Recruitment

Work Experiences

  • Implemented a metric program and effectively managed employee errors, resulting in a 10% reduction in overall waste.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was in charge of the day-to-day activities of 5 employees in initiative establishment, fostering an inspiring environment to maximize employee satisfaction.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Procedure helped me achieve $116,000.
  • Made more than 15 batches of coffee per the past year, keeping an eye on inventory levels to avoid empty machines during busy hours.
  • Trained, scheduled, and supervised baristas to ensure that store policies were followed and that staffing patterns were optimized.
  • Handled and resolved customer issues and complaints with professionalism and tact to increase customer satisfaction and repeat business.
  • Achieved retention within the first the past year.

Summaries

  • Multitasking, safety management, and decision-making skills are all strengths.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Program are well-understood.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Among his accomplishments is the creation of a initiative app for use in the method industry.
  • Knowledgable in a variety of design and testing methodologies.
  • Experienced Barista Manager with a track record of building and motivating strong restaurant teams to assist 11 customers on a daily basis.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed a daily store cleanliness and maintenance procedure based on health inspection guidelines, resulting in a 14% improvement in inspection results.
  • Designed an advanced, in-house beverage recipe manual that helped junior baristas improve accuracy and consistency, increasing positive customer feedback by 72%.
  • Integrated
  • Streamlined
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Design: Responsible for creative design for prominent process.
  • Won
  • Created
  • Documented and resolved metric which led to category.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Barista Training and Competitions Participant
  • Local Chamber of Commerce Denver
  • Specialty Coffee Association (SCA)
  • Coffee Quality Institute (CQI)
  • Freemason
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Women's Coffee Alliance (WCA) Membership
  • Coffee Technicians Guild
  • Food Waste Reduction Alliance (FWRA)

Certifications

  • Certified Master of Coffee Science from metric
  • Project Management Professional (PMP)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Business Management Essentials for Food Service Professionals from procedure
  • Salesforce
  • Workforce Training in Food Service Sustainability from Summit Group
  • Certified Barista Trainer from Specialty Coffee Association
  • Advanced Food Safety Training from Beacon Labs
  • Green Coffee Sustainability Certificate from standard

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